Catering Event Sales Coordinator

Principal Function:
The Catering Event Sales Coordinator is responsible for supporting the catering department in event sales and coordination, menu coordination, event execution and client communication. Excellent communication, organization and customer support skills are required for success in this role.

Essential Duties and Responsibilities:

Duties include, but are not limited to:

Communicates to internal and external clients and coordinates event details.

Fields leads from various sources, answering client questions and leading client showing for all banquet spaces.

Creates sales proposals/ contracts for event space rentals and catering department services.

Maintains organizational calendar based on events contracted.

Requires proficiency with computers and willingness to learn new systems.

Maintains financial records including all client payments for services.

Collaborates with Banquet Supervisor in event coordination and execution by providing accurate details from the client planning process.

Coordinates admission and CP experience activities.

Supports day-of event hospitality and client communication.

Supervisory Responsibilities:

No direct supervisory responsibilities. Leads banquet support staff as needed to provide excellent service and experience for clients and guests.

Education and/or

Experience:

High School education or GED required. Experience in sales, banquet, catering and event management preferred.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Competencies:

To perform this job successfully, all employees at Conner Prairie should demonstrate the following competencies:

Customer Service – Responds to requests for service and assistance;
Manages difficult or emotional customer situations focusing on listening without interrupting and keeping one’s emotions under control;
Solicits customer feedback to improve service;
Maintains confidentiality and meets commitments;
Remains open to others’ ideas and tries new things.

Teamwork – Balances team and individual responsibilities;
Exhibits objectivity and openness to others’ views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone’s efforts to succeed.

Diversity – Demonstrates knowledge of EEO policy;
Shows respect and sensitivity for cultural differences;
Educates others on the value of diversity;
Promotes a harassment-free environment;
Builds a diverse workforce.

Ethics – Treats people with respect;
Keeps commitments;
Inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values.

Organizational Support – Follows policies and procedures;
Completes administrative tasks correctly and on time;
Supports organization’s goals and values;
Benefits organization through outside activities;
Supports affirmative action and respects diversity.

Professionalism – Approaches others in a tactful manner;
Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions;
Follows through on commitments.

Quality/Quantity – Demonstrates accuracy and thoroughness;
Looks for ways to promote and improve quality;
Applies feedback to improve performance;
Monitors own work to ensure quality;
Meets productivity standards;
Completes work in a timely manner;
Strives to increase productivity and works quickly.

Safety/Security – Observes safety and security procedures;
Determines appropriate action beyond guidelines;
Reports potentially unsafe conditions;
Uses equipment and materials properly.

Attendance/Punctuality/Dependability – Is consistently at work and on time;
Ensures work responsibilities are covered when absent;
Arrives at meetings and events on time;
Follows…