Banking Apprentice

About The Position

The Banking Apprenticeship Program offers insight and hands‑on experience across all areas and levels of the bank. This unique opportunity allows students to explore the full range of careers in banking, far beyond the traditional teller role. Apprentices follow a structured pathway toward a rewarding future in financial services, learning about customer service, lending, operations, compliance, and more. They will discover all the possibilities the banking industry has to offer while building professional skills for long‑term success.

Serving as the initial point of contact for customers, Banking Apprentices at First Internet Bank engage in a wide variety of client‑focused responsibilities designed to immerse them in the dynamic world of financial services. Apprentices deliver exceptional service to customers by addressing inquiries through multiple channels—including phone, email, and online chat—and by assisting with deposit and payment processing, account maintenance, and other essential banking operations.

The program encourages a consultative, needs‑based approach to sales, empowering apprentices to identify and support customers’ financial goals.

Throughout the comprehensive two‑year Apprenticeship, participants are exposed to every facet of the banking industry. As they progress, apprentices build an in‑depth understanding of major banking concepts and practical experience in areas such as:

• Banking Structure, Strategy, and Leadership:
  Gaining insight into the organizational framework, strategic direction, and leadership principles that drive a successful bank.
• Customer‑Facing Services:
  Developing front‑line skills to deliver personalized banking experiences, resolve issues, and foster long‑term relationships with clients.
• Lending and Products:
  Learning about consumer and business loan products, credit evaluation, and how to match solutions to client needs.
• Compliance and Security:
  Understanding the regulatory landscape, risk management practices, and the importance of maintaining customer trust and security.
• Core, Transferable Professional
  
  Skills:
  
  Building vital workplace competencies such as communication, problem‑solving, teamwork, and adaptability that will serve apprentices throughout their careers.

• Currently enrolled high school student with active participation in the Financial Services Academy.
• Demonstrates initiative and strong problem‑solving abilities.
• Possesses excellent written and verbal communication skills.
• Proficient in utilizing technology.
• Exhibits attention to detail.
• Maintains a friendly and approachable demeanor.

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state‑charted, FDIC insured bank to operate entirely online and we have been leading the way ever since. We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant.

Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like what you see.

Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly‑built, state‑of‑the‑art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open‑air deck named “The…