Mortgage Banker

Summary

The Mortgage Banker is responsible for soliciting, negotiating and coordinating the closing of routine residential and construction mortgage loans in compliance with the Bank’s policies, procedures and related laws and regulations. Promotes quality mortgage loan customer service and related activities; engages in business development opportunities; develops good customer relationships; and markets and cross‑sells other banking products. The position is responsible for attaining established individual, department, regional and Bank sales goals through active participation in sales management and officer call programs.

• Engages in business development activities and solicitation of new business; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; attains established individual, department, regional and Bank sales goals; cross‑sells other banking products and services, referring customers to appropriate staff as indicated.
• Reinforces the application of superior customer service through own example and appropriate follow‑through with involved customers and employees.
• Establishes and maintains close working relationships with mortgage and title companies, contractors, builders, appraisers, real estate agents and other real‑estate industry professionals.
• Interviews prospective applicants or meets with existing customers; obtains necessary information and assists in the loan application process; helps applicants determine the most appropriate lending product to suit their needs (e.g., loan duration, interest rate and repayment terms); corresponds or re‑interviews applicants to resolve questions regarding application information.
• Performs borrower pre‑qualification assessment and analysis of financial condition; carefully assesses and evaluates the risk of financing requests within the framework of the Bank’s credit culture and current economic and industry trends; orders and reviews credit and insurance reports, flood zone determinations; performs title searches and site inspections; ensures the Bank’s collateral position can be appropriately achieved and protected.
• Authorizes commitment, engagement, auction and decline letters.
• Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank lending policies; obtains sufficient information and/or documentation from customers; solves problems relative to processing and servicing of loans within one’s portfolio; approves loan disbursements in accordance with agreements.
• Approves loan payments, draws from lines of credit, and fund transfers within specified limits.
• Corresponds with the Bank’s legal counsel and collectors on workouts, bankruptcies and charge‑offs to ensure all possible precautionary actions or measures are taken.
• Develops and maintains advanced knowledge of the financial industry, economy, market conditions, rates, vendors and competition; remains informed of trends and developments in local market and changes to regulations governing private and government‑issued mortgages.
• Represents the Bank in various community, civic and community reinvestment functions to further enhance the Bank’s image and develop additional business; assists the Bank in establishing and maintaining market position in the financing arena.
• Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits necessary follow‑through with customers and/or staff involved.
• Consistently applies superior decision‑making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
• Assumes responsibility for special projects; gathers data and prepares reports for Senior Management, audits and other personnel.
• Processes, solves and answers complex customer transactions, problems or inquiries.
• Answers telephones, addresses questions and directs callers to proper Bank personnel.
• Treats people with respect; keeps commitments; inspires the…