SBA Loan Processor I

About the Position:

As the Small Business Administration (SBA) Loan Processor, you will ensure loan submission packages are SBA compliant and you will have the responsibility of securing an SBA guaranty on loans. You will support the end-to-end loan process of SBA applications from collecting documentation to final preparation of submission packages, working across all functions of SBA loan origination to closing. Your success in the role will require prioritizing, strong professional and productive relationships, high level of accuracy and ethical standards and continuous process improvement.

What You Will Do:

Prepares loan packages for submission to the SBA via its E-Tran system ensuring compliance within the most current SBA guidelines, including, but not limited to:

Collecting and reviewing required application items and documents for underwriting and closing

Constructing submission packages for SBA Operations Coordinating due diligence requirements

Maintaining accurate pipeline and audit records

Assisting in corrections to ensure an SBA guaranty is obtained

May support Lenders in:

Qualifying SBA loan opportunities to ensure they meet the internal guidelines and SBA SOP Preparing proposals, reviews and routine correspondence both internally and with customers

Answering customer calls and messages

Audits work for accuracy, continuous improvement and completion by:

Performing daily review of the good faith deposit report and following up with necessary parties as needed

Staying current on the most recently published SBA SOP and internal requirements for eligibility

Assisting in ensuring an updated pipeline report

Reviewing processes and recommending changes to create efficiencies

Perform other duties as assigned

What We’re Looking For:

A minimum of one year of experience processing or closing consumer, mortgage, or commercial loans; commensurate banking experience in customer service, loan, servicing, or account operations will also be considered.

Understanding or previous experience with SBA Standard Operations Procedure (SOP) strongly preferred.

Strong written and verbal communication skills with the ability to interact effectively across all levels of employees, management, and third parties.

Ability to meet strict timelines and service level agreements in a fast-paced environment.

Strong problem-solving skills to identify issues and explore solutions.

Self-starter with the ability to work independently and collaboratively within a team.

Proficiency in PC skills and ability to quickly learn new systems; previous experience with nCino highly preferred.

E-Tran experience is a plus Excellent time management and organizational skills.

Working Conditions/Demands:

Professional office setting.

Primarily sedentary position requiring long periods of time working at a computer.

Must be able to move throughout the office and buildings to obtain or relay information.

Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us?

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For.

We’re proud of these honors because they reflect what matters most to…