Associate Director, Order to Cash

Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with cancer and rare diseases. You will be supporting the international roll-out of our approved prostate cancer imaging agent and helping us to advance our portfolio of late clinical-stage products that address significant unmet need in oncology and rare diseases.

See Yourself at Telix

The Associate Director, Order to Cash serves as the enterprise business process owner for end-to-end Order-to-Cash across multiple legal entities. This role leads the teams, processes, controls, systems, and cross-functional partnerships required to deliver accurate billing, disciplined receivables management, strong cash performance, audit-ready operations, and a scalable customer experience. Operating with autonomy and executive presence, the Associate Director partners closely with Commercial Operations, Sales, Strategic Accounts, Customer Service, Tax, IT/System teams, Revenue/Accounting, SOX, and Finance leadership to strengthen governance, improve KPI visibility, automate manual work, reduce revenue leakage, enhance cash flow, and improve customer outcomes.

Key Accountabilities:

End-to-End Order-to-Cash Leadership

* Own the full O2C lifecycle, including customer onboarding, master data governance, billing, credit, collections, cash application, dispute resolution, reporting, reserves, and close support.

* Establish clear governance, process accountability, service-level expectations, escalation paths, and decision rights across O2C activities.

* Lead the O2C team with a player-coach mindset, providing hands-on support for high-impact customer, operational, and control matters.

* Build a culture of accountability, customer service, controls discipline, continuous improvement, and measurable outcomes.

Customer, Pricing & Item Master Data Governance

* Own governance and oversight of customer master data, including customer creation, updates, deactivation, tax status, payment terms, credit limits, and required approvals.

* Oversee pricing master data, including setup and maintenance of price lists, contract pricing, discounts, rebates, and commercial terms in ERP and billing systems.

* Partner with Commercial, Finance, Operations, and IT/System teams to validate item master data impacts on billing, revenue recognition, tax, reporting, and customer experience.

* Establish and enforce SOX-compliant controls over master data changes, including segregation of duties, audit trails, periodic review, and remediation of data quality issues.

Billing, Invoicing & Revenue Support

* Oversee accurate and timely invoicing across patient dosing, customer orders, pricing, discounts, rebates, credits, adjustments, and other revenue-related transactions.

* Ensure billing processes align with approved contracts, pricing governance, commercial terms, tax requirements, revenue recognition considerations, and internal policies.

* Partner early with Commercial Operations, Sales, Strategic Accounts, and Finance on customer onboarding, deal structures, pricing changes, new revenue streams, and billing implications.

* Reduce billing errors, manual touchpoints, cycle time, and revenue leakage through disciplined controls, process standardization, and system improvements.

Credit, Collections, Disputes & Cash Performance

* Set and maintain customer credit policies, risk frameworks, credit limits, and bad debt mitigation strategies using data-driven analysis and portfolio monitoring.

* Lead collections strategy and execution to improve cash conversion, reduce DSO, resolve delinquent balances, and manage escalation protocols for high-risk or strategic accounts.

* Oversee dispute management, deductions, short payments, write-offs, and customer account reconciliations, ensuring issues are resolved timely and root causes are addressed upstream.

* Provide forecasting visibility into expected collections timing, aging trends, and working capital risks to support Finance leadership and cash flow planning.

Reporting, Close, Controls & Audit Readiness

* Own O2C reporting and KPI dashboards, including AR aging, DSO, collection effectiveness, invoice accuracy, billing cycle time, bad debt reserves, write-offs, unapplied cash, disputes, and risk exposure.

* Oversee month-end close activities related to AR, reserves, write-offs, cash application, reconciliations, and related support in accordance with IFRS and internal policies.

* Own and continuously strengthen the SOX control framework for O2C, ensuring processes are designed, documented, tested, and operating effectively.

* Serve as a primary liaison for internal and external audit requests related to AR, credit, billing, collections, cash application, and master data controls.

Process…