Senior Collections Representative

Job Details:

Job Location:

First Internet Bank of Indiana Fishers
- Fishers, IN 46038, About the Position:

As the Senior Collections Representative, you will contact delinquent borrowers within assigned accounts to collect past due payments and fees while providing professional, compliant, and customer-focused service. You will independently manage complex and escalated delinquent accounts, utilizing advanced collections knowledge and judgment to achieve favorable outcomes.

• Contact delinquent borrowers within assigned accounts for successful collection of past due payments and fees.
• Communicate with borrowers via phone, email, and written correspondence in a professional and compliant manner.
• Document all collection activity accurately and timely in the loan servicing system.
• Explain payment options, account status, and basic loan information to borrowers.
• Follow established collection policies, procedures, and regulatory requirements.
• Identify accounts requiring escalation and refer to senior collections staff or management as appropriate.
• Maintain knowledge of applicable consumer lending and collections regulations.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Three or more years of direct collections experience, including managing complex and escalated delinquent accounts.
• Previous experience handling bankruptcy and/or foreclosure accounts is preferred.
• Proven experience with handling customer inquiries, resolving issues, and maintaining a positive and professional demeanor in challenging situations.
• Ability to learn and use multiple computer systems and web-based tools.
• Strong organizational and time management skills.
• Ability to follow procedures and apply sound judgment within established guidelines.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work effectively in a fast paced, team-oriented environment

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

At First Internet Bank, our workplace is built around people. Guided by four core competencies
- Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First - we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000-square-foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed work spaces, an onsite fitness center and The Backyard, our 18,000-square-foot open-air deck with fire pits,…