Medical Director

Overview

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Medical Director – Community-GoHealth Urgent Care

Hybrid – Indianapolis, IN Market

Summary

The Medical Director for Community-GoHealth Urgent Care will lead, counsel, and engage a frontline clinical workforce of physicians, nurse practitioners, and physician assistants. The focus of this role is to ensure the highest level of care delivery and a high standard of customer satisfaction.

Essential Duties & Responsibilities

Strategic Leadership

• Direct identification, development, and implementation of programs that advance clinical quality, patient safety, and operational excellence across the market.
• Participate in strategic and operational planning for the market’s urgent care network, ensuring alignment with organizational goals and JV partner expectations.
• Represent the Company and the market in professional, community, or partner-related activities to enhance visibility and strengthen relationships.
• Build and maintain strategic relationships with local providers, specialists, emergency departments, and community agencies to support referral pathways and bi-directional patient flow.

Clinical Leadership & Provider Oversight

• Provide direct patient care as required by contractual obligations.
• Lead, coach, mentor, and manage physicians, APPs, and regional clinical leaders to ensure a high-performing clinical workforce.
• Oversee provider scheduling, staffing, leave requests, and workforce planning to ensure adequate coverage.
• Serve as the primary clinical authority in the market, responsible for quality of care delivered.
• Collaborate with regional hospitals in network.

Operational Excellence & Collaboration

• Partner with the Market President and operational leadership to drive standardized workflows and clinical-operational alignment.
• Facilitate design and implementation of clinical policies, procedures, and operational workflows.
• Collaborate across markets and teams to optimize performance and support initiatives improving clinical, financial, and customer-service outcomes.

Quality, Safety & Performance Improvement

• Establish and maintain quality metrics related to clinical effectiveness, safety, patient experience, and provider performance.
• Direct quality improvement initiatives, chart audits, performance reviews, and corrective action plans.
• Ensure adherence to escalation protocols, clinical guidelines, and standards of care.
• Lead or support educational initiatives, competencies, and professional development.
• Identify opportunities for innovation, new programs, and enhancements to workflows or technologies.

Compliance & Risk Management

• Ensure compliance with all state and federal regulatory requirements, accreditation standards, JV agreements, and Company policies.
• Cooperate with surveys and inspections and ensure corrective actions are implemented promptly.
• Ensure accurate documentation, compliant coding, and appropriate EMR use.

Financial Leadership

• Support operational leadership in fiscal performance, including P&L and EBITDA accountability.
• Partner with the Market President on planning, budgeting, forecasting, and evaluation of growth opportunities.
• Analyze staffing, productivity, volume trends, and patient experience metrics to support operational and financial performance.

Administrative Responsibilities

• Participate in equipment planning, new technology implementation, safety assessments, and evaluation of clinical resources.
• Provide routine reports to leadership, governance bodies, and JV partners.
• Perform additional administrative or clinical duties as needed.

Teaching & Professional Development

• Support recruitment, onboarding, mentoring, competency development, and ongoing education for clinical providers.
• Provide training on EMR functionality, equipment use, clinical guidelines, and organizational priorities.
• Participate in patient education initiatives and community forums as needed.

Qualifications

Education Required

• M.D./D.O. degree from an accredited College of Medicine.
• Board certified in Emergency Medicine, Family Practice, or Med-Peds.

Licensing/Certifications Required

• Current state physician licensure (or willingness to obtain).
• Current board…