Hospice Clinical Liaison RN

9894 E 121st Street
Fishers , IN 46038
United States

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients.

And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

The Clinical Liaison will be responsible for ensuring hospice patients referred to Community Hospice at our Hospitals receive an excellent care experience while transitioning onto hospice care. Primary responsibilities include following the patient referral daily until discharged, allowing for safe discharge with all medicine and supplies ordered prior to patient going home, following patient’s home and admitting to hospice service when necessary, giving report to hospice admission nurse and building an effective relationship with all referral sources in the hospital to increase hospice referrals.

• Marketing Liaison:
  Monitor along with marketing lead, the conversion rates of hospital referrals and problem solve issues to work on increasing conversion rates to at least 60%. Conduct monthly marketing rounds with the marketing lead to acknowledge Palliative care, Case management and any other referral sources. Marketing rounds to include thank you notes/treats, updates on any new hospice changes or programing, feedback on cases, doing a needs assessment on any improvements in flow or communication of discharges.
  
  Clinical Liaison will make marketing rounds weekly to ensure Palliative team, Case managers and all referral sources know we are actively seeking new referrals. Work with marketing lead to visit top referring physician offices in the immediate area of the hospital to allow the staff to have a “face with a name”. This will increase our visibility and create rapport with the physicians, navigators and staff of our network partners.
• Collaboration:
  
  Meet with Palliative Care and Case Management team on daily basis to assess their patient needs to discharge home on hospice care. Work in coordination with Palliative Care and Case Management to communicate all discharge plans, family dynamics and our admission times once discharged, and any other pertinent details that will help with seamless discharge for the hospital teams. Ensure hospice admission nurse is aware of all details of the case.
  
  Be on Palliative Care call every morning to report and give updates on current palliative cases that they have referred to Community Hospice.
• Hospice/Referrals:
  Enable all hospice patients to have a safe discharge to their home by ordering all equipment in a timely manner, making sure they have the proper medications, ambulance transport is set and all other items that might be needed for each particular case. Follow patient home and conduct same day admission. Allowing for continuum of care if the patient needs same day admission and our admission team is not able to do the admission.
  
  Admit any GIP’s onto our service in the hospital that you are assigned to, making daily rounds and coordinating care with our IDG team and NP’s. Create a plan for discharge with hospice staff, if patient goes home. Educate all referral sources on hospice appropriate patients and need for early referrals so we can plan for same day admissions as we are already involved in the case.
  
  Report to the hospital immediately after the…