Systems Senior Analyst

Job Description

Senior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis.

• Independently support, install, troubleshoot, maintain, and manage applications
• Independently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscape
• Independently test, implement, document, and support assigned core banking solutions
• Represent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects
• Independently interact with Fiserv to solve problems and implement projects
• Create post-implementation and deployment documentation for operations and internal customers
• Manage project plans and associated tasks as well as complete individual tasks related to project plans
• Drive resolution of issues through problem solving, identification of necessary resources, and escalation
• Triage support incidents and elevate high priority events to the appropriate groups
• Create and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools
• Facilitate and drive sessions with internal customers to assess business needs and work with a team to find solutions
• Support ETL solutions using SQL Query and other languages/tools
• Create and maintain application documentation
• Analyze and improve the efficiency of various systems and services
• Map data from one core system to another and support conversion-related activities
• Work closely with tier 1 technical support teams and act as part of the tier 2/3 support team to ensure team meets business expectations
• Mentor application support analysts and business partners

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

• Contribute to all aspects of a project from beginning to end
• Participate in the software development life cycle (SDLC) activities as required
• Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team
• Learn to coordinate installation of new software, document and test custom changes
• Help define, record, and execute application disaster recovery plans and procedures

• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree in Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years’ relevant work experience
• Associate's Degree with at least 6 years’ work experience
• High School Diploma with at least 8 years’ work experience

• Experience with automated testing
• 3 – 5 years analytical experience with a financial institution
• 3 – 5 years experience working with Fiserv Signature core banking software
• At least 1 year of demonstrable application production support using Fiserv technology stack or equivalent technologies and toolset e.g. Query, SQL Query, CL

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information…