System Support Specialist

The Systems Support role is responsible for providing expert-level application support for key construction-related systems. This position requires a strong background in supporting major applications, the ability to understand and assess system capabilities, and the drive to continually expand technical knowledge. The ideal candidate is a self-starter with excellent communication skills who can work independently while contributing to a collaborative team environment.

• Serve as a subject matter expert (SME) for critical construction applications, providing advanced troubleshooting, configuration, and user support.
• Evaluate system functionality and performance to recommend improvements, enhancements, or optimizations.
• Provide hands-on support for cloud-based applications including Procore, CMiC, and DESTINI Estimator (preferred).
• Maintain and support SharePoint environments, including permissions, site configuration, and basic development/customization as needed.
• Work closely with cross-functional teams to understand business needs and ensure applications are aligned with operational requirements.
• Analyze, document, and escalate issues when necessary, ensuring timely resolution and minimal disruption to business operations.
• Support reporting and business intelligence initiatives, leveraging BI tools (preferred) to extract, interpret, and present data.
• Create and maintain documentation including user guides, process flows, and training materials.
• Participate in system upgrades, testing, and deployments.
• Continuously learn new applications and technologies to expand internal support capabilities.

• 5–7+ years of experience providing application support for major enterprise systems.
• Proven ability to diagnose, understand, and communicate the capabilities and limitations of complex applications.
• Experience with Share Point in a support or administrative capacity.
• Familiarity with BI tools and reporting platforms (preferred).
• Experience supporting or administering cloud-based applications
  , ideally including:
  • Procore
  • CMiC

• Strong aptitude for learning new systems and technologies quickly.
• Self-motivated, reliable, and able to manage work with minimal supervision.
• Effective communicator who can collaborate across departments and clearly convey technical information to non-technical users.
• Works well independently while contributing to a team-focused environment.
• Proactive problem‑solver with strong organizational and time‑management skills.

• Experience with software support in an enterprise environment, at an enterprise level.
• Previous involvement in application deployments, upgrades, or implementations.

• This role is a direct hire, full-time on-site opportunity
• Standard work hours with potential weekend/after‑hours support