IT Support Specialist

Vaco Technology is currently looking for a technical support specialist to assist our client in setting up IT hardware at their remote locations over the phone. This will be a short‑term contract at the client’s location on the northeast side of Indianapolis.

• Assist with pre‑project setup and reconfiguration where needed
• Support printer setup, including static IP assignment (step‑by‑step process provided)
• Ensure devices are properly connected to firewall ports and accessible on the network
• Validate network connectivity via firewall access
• Collaborate with field technicians via phone to complete installations
• Primary focus on printer assignment and network connectivity validation
• Minimal configuration work expected (most setup should be completed in advance)

• A minimum of one year’s experience in a customer service, help desk, or technical support role is preferred.
• Medium level technical troubleshooting and problem‑solving skills preferred.
• Good communication skills required.
• Ability to follow instructions closely and communicate effectively.
• Must be available for the full project duration (no time off permitted aside from July
  3).
• Willing to work 100% on‑site.