Solutions Engagement Manager

Company:

At Arrive AI (Nasdaq: ARAI), we are not just building products, they're transforming the future of the Autonomous Last Mile ALM. Over a decade ago, we started with a pioneering vision and patents for the first smart mailbox for drone delivery. Through systematic research, development, and deep customer collaboration, we've evolved to today where we deploy Arrive Points—a type of smart locker and mini-cross-docks for frictionless drone, robotic, and courier delivery and pickup, utilized from medical supplies to meals to e-commerce.

Arrive AI is now growing and investing to scale an ALM network and platform of the future for all autonomous delivery providers, services, and customers. Arrive AI is the intelligent choice for the last inch of the Autonomous Last Mile.

We move fast, balancing strategy with opportunity. We are merit-based, valuing integrity, innovation, and treating others as we want to be treated. At Arrive AI, every employee is an equity holder and a business owner. Our shared vision, ownership, and culture fuel our mission to revolutionize autonomous delivery.

You’ll be joining Arrive AI at a pivotal moment, where bold technology meets real-world deployment. This team owns the full customer journey from late-stage sales through implementation and long-term success. We work across industries, build lasting partnerships, and serve as the critical bridge between Arrive AI's innovations and the customers who depend on them. Based in Fishers, IN, this is your opportunity to do your life’s best work, shape a category-defining platform, and grow with us.

We're seeking a Solutions Engagement Manager who can operate across the full customer lifecycle—from late-stage sales and scoping, through implementation and go-live. This is not a single-lane role. You will craft Statements of Work, lead project delivery, and build lasting relationships that drive retention and growth.

This is a role for a high-capacity, strategically minded professional who thrives in complexity, moves fast, and holds themselves to an exceptionally high standard of outcomes. You will work across multiple industries and client types, healthcare, logistics, retail, municipal, and more, adapting your approach to the unique operational and business context of each. If you are the kind of person who gets things done, builds trust quickly, and never lets a client wonder what's next, this role was made for you.

• Partner on Deals: Collaborate with business development and leadership to support late-stage sales conversations, translating client needs into clear, compelling solutions.
• Author Statements of Work: Define project scope, timelines, deliverables, and success criteria for implementation engagements across diverse client environments.
• Consult to Close: Serve as a trusted technical and operational voice during the final stages of the sales cycle, building confidence with prospective customers.

• Own the Rollout: Lead end-to-end implementation of Arrive AI solutions, managing timelines, stakeholders, integrations, and milestone delivery with precision.
• Multi-Industry Expertise: Adapt implementation approaches across sectors including logistics, healthcare, retail, municipal, and enterprise, understanding each client’s operating environment and regulatory context.
• Cross-Functional Coordination: Work hand-in-hand with product, engineering, operations, and field teams to deliver smooth, on-time deployments.
• Project Manage with Rigor: Maintain clear project plans, risk registers, and status communications, keeping stakeholders aligned and projects on track.
• Be the Voice of the Customer: Advocate internally for client needs, translating field feedback into product and process improvements.

• Experience: 3-5 years in a client-facing role spanning implementation, customer success, consulting, or solutions delivery, ideally with exposure to sales scoping and Statements of Work.
• Multi-Industry Comfort: Demonstrated ability to work across different industries and client types, quickly…