Systems Support Specialist

What You Will Do:

• Perform hardware and software installation
• Identify, recommend, and perform hardware/software upgrades and/or replacement
• Perform regular maintenance for workstations, including system configuration updates, firmware updates, and software patching to maintain a cohesive environment
• Develop and/or maintain procedures and processes as necessary
• Perform and report on software and hardware asset inventory
• Provide IT support to internal customers including, but not limited to, support for equipment, connectivity, and business functions
• Respond to issues, document corrective actions, and elevate as needed in the bank's ticket tracking system
• Assist with training, deployment, and updates of IT systems
• Identify ongoing customer issues and recommended resolutions
• Perform other duties as assigned

• Minimum one year of IT Help Desk technical experience
• Previous experience connecting PCs to networks including cabling
• Previous experience with Windows 11 in a Windows domain managed environment
• Previous experience troubleshooting PC issues in a business environment
• Previous experience maintaining OS and software patches in a Windows domain managed environment
• Must be able to demonstrate knowledge and understanding of Microsoft desktop operating systems and Office applications
• Interpersonal skills to interact positively and effectively with team members and all levels of business users and management
• Communication skills to effectively work with non-technical people on technical issues
• Initiative and ability to work under limited supervision with attention to detail
• Problem resolution skills and ability to follow through the resolution cycle
• Organizational skills to manage multiple tasks and deadlines
• Drive to learn new technologies and skill sets
• Experience with deploying and maintaining workstation images desired but not required
• Experience with configuration and patch management software desired but not required
• Experience with Power Shell or other scripting automation methods desired but not required

• Professional office setting
• Primarily sedentary position requiring long periods of time working at a computer
• Must be able to move throughout the office and buildings to obtain or relay information
• Must be able to perform the essential functions of the position with or without reasonable accommodation
• Able to position self to maintain computers or other IT equipment, including under the desks and in the server closet
• Frequently moves equipment weighing up to 25 pounds
• Other common parameters entail climbing stairs, walking, reaching, squatting, crawling, or kneeling

Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.