Senior IT Systems Admin

Brief Description SENIOR IT SYSTEMS ADMIN / IT MANAGER

Location: Fishers, IN

Reports to: Director of IT and Information Security

Jet Access is a family‑owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us. But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one.

We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head‑on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us.

Growth is not just happening around us. We are driving it together.

• Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts.
• Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong.
• Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.
• Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.
• Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well.

• Base salary range: $100,000 – $130,000, paid bi‑weekly, commensurate with experience.
• This position is classified as FLSA Exempt.

Our commitment to “Take Care of Each Other” shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight‑knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.

The Senior IT Systems Admin will serve as the Information Technology Manager leads Jet Access's internal IT function as a hands‑on technical leader, driving Microsoft 365 administration, automation, and cybersecurity across the organization's Microsoft cloud environment. Balancing team leadership with deep technical ownership, this role supports approximately 380 Team Members across ten company locations, partnering with the Director of IT and Information Security and an external Managed Service Provider to keep technology reliable, secure, and continuously improving.

• Conduct annual performance reviews and quarterly performance discussions with the IT Support Technicians, providing clear, actionable feedback tied to role expectations
• Mentor and coach IT Support Technicians, knowing when to delegate technical work and when to personally take ownership of complex issues
• Manage the IT service desk, ensuring timely incident resolution, effective workload distribution, SLA performance, and continual process improvement
• Address disciplinary matters promptly and fairly, partnering with the Director of IT and Information Security and HR Team Members as needed
• Approve IT Support Technician vacation and PTO requests,…