Customer Finance Representative

Customer Finance Representative (Collections)

Location:

Fishers, IN | M-F, 8-5 PM | Fulltime

• Perform and maintain active past due customer accounts.
• Conduct overall customer account management, research and resolution of balances, account reconciliations, unapplied payments, dispute resolution, and proper application of payments.
• Encourage on-time payments to prevent delinquent accounts.
• Collaborate with Sales department to keep client accounts updated.
• Resolve customer disputes and make every reasonable effort to extend credit and encourage sales.
• Coordinate and lead Monthly Collection Reviews with Sales Managers and their teams.
• Provide direction, support, and share knowledge while maintaining excellent communication with sales, billing, dispatch, and other divisions.
• Accurately complete the monthly A/R reporting package.
• Handle additional duties & ad-hoc tasks as assigned.

• Four (4) years of related collection experience.
• Ability to establish effective working relationships.
• Strong working knowledge of Service industry collections.
• Ability to coordinate and guide collection functions.
• Excellent communication and customer service skills.
• Ability to prioritize, organize, and meet deadlines.
• Excellent organizational and analytical skills.
• Proficiency in using accounting systems.

• Demonstrated accounting skills or experience.
• AA or BA degree in accounting or a related field of business.

Smart Care is a national repair and service provider for commercial food service, refrigeration, and cold storage equipment. We offer comprehensive mechanical services that include hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration, HVAC, and more. Our OEM‑agnostic approach allows us to service over 10,000 types of equipment, providing a single source provider for all kitchen and refrigeration needs.

We have a strong reputation for high‑quality technicians, rapid response times, and a broad range of services to serve customers from grocery stores to restaurants, corporate dining to hospitality, entertainment venues to higher education, cold storage, convenience stores, health care, and casinos.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at