District Service Manager

Responsibilities

• Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory
• Manage the performance of the workforce to meet or exceed customer satisfaction expectations
• Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals
• Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals
• Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs
• Responsible for retention and growth of revenue and profit for the Business Team
• Ensure compliance to corporate policies and procedures regarding safety including OSHA
• Provide workforce the resources to fulfill their responsibilities
• Ensure workforce properly maintains vehicles
• Responsible to implement and maintain quality systems within the team territory
• Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded
• Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans

• Minimum of a Bachelor's Degree in Engineering, Systems, Marketing, Business Administration or Management, or equivalent experience
• 5+ years of Electronic Security industry technical service/installation experience
• Minimum 2 years operations and people management experience required
• Highly motivated, self-directed individual with sound business skills
• Proven leadership, oral/written communication and problem solving skills
• Ability to work evenings and weekends, when necessary
• Experience managing a P&L and growing customer service base
• Familiar with UL Certification process and issuing certificates
• Experience working in/with intrusion systems, access control, video systems and fire systems application – services procedures