Team Lead, Operations (Fishers, IN

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

Under direction, the Vehicle Operations Team Lead’s key responsibilities are to oversee, monitor, coordinate Vehicle Operations Specialist (VOS) team members to support and achieve organizational goals for productivity, timeliness and quality. The Lead is also responsible for overseeing the daily workflow while ensuring accuracy and turnaround time, compiling daily reports outlining volume, productivity, and priorities. The Vehicle Operations Team Lead will work directly with the Vehicle Operations Fulfillment Manager regarding training and coaching team members on customer fulfillment, and will assist in managing communication and the delivery of services to key Vehicle customers.

Tracking and reporting of daily accountabilities and KPIs will be a primary responsibility, as well as recommending process improvements and efficiency accelerators.

• 40% - Serve as a subject matter expert on the Vehicle Operations Specialist (VOS) team, supporting the Vehicle Operations Fulfillment Manager in training and mentoring VOS team for customer-specific goal achievement.
• 30% - Oversee the daily VOS workflow, ensuring accuracy and turnaround time, compiling daily reports outlining volume, productivity, and priorities. Track and report daily accountabilities and KPIs for all VOS team members. Review and approve team timecards.
• 15% - Manage communication and the delivery of services to key Vehicle customers.
• 15% - Collaborate with other groups, to include Customer Success, State Specialists, IRP and Permits Specialists, and/or Fuel & Mileage team members on appropriate prioritization and servicing of customer portfolio.

• High school diploma or GED required;
  Associates degree preferred.
• Minimum of high school diploma or equivalent and five years related progressive experience, or Associates Degree with two to four years related experience.

• Experience compiling and analyzing data for business consumption.
• Strong analytical skills and desire to bring change management processes to organization.
• Excellent Excel skills for data manipulation and presentation, including ability to use formulas.
• Passion for coaching and service delivery, with track record of working with customers and colleagues to achieve shared goals.

This role is largely sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks. Read, type, lift and/or carry equipment and files up to 20 pounds, and walk, bend or stand as necessary.

Approve time worked.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, calculators, filing cabinets and fax machines.

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact.

Additional benefits offered to our eligible people include:

• Ability to work remotely with occasional business travel.
• Medical, Vision,…