Kennel Coordinator

Kennel Coordinator

Pay Range: $17.00–$18.00 per hour

You’ll help lead daily kennel operations—coaching the team, keeping care standards high, and making sure every dog (and cat) gets what they need to move safely and successfully toward adoption.

The kennel is where structure meets compassion. As Kennel Coordinator, you’re the steady hand that keeps the day moving: clean and consistent routines, timely communication of animal needs, and real-time guidance for staff—so animals thrive and adopters feel confident. You’ll also step in as second-in-command when leadership is off‑site.

You’ll assist in managing and coordinating kennel operations, including:

• Help onboard and train new animal care employees; provide ongoing coaching.
• Perform required kennel duties and maintain a supervisory understanding of department protocols.
• Ensure daily cleaning tasks are completed on time and according to protocols to maintain a clean, disease‑free environment.
• Ensure each animal receives appropriate food/diet, clean bedding, enrichment, exercise, access to water, and a clean living space.
• Intervene/re‑direct staff as needed to keep the team on task and protocols followed.
• Support customer interactions related to showing animals and helping match pets with adopters; address adopter concerns professionally and promptly.
• Communicate animal needs/concerns to leadership and appropriate departments to ensure timely action.
• Ensure compliance with HSHC safety, sanitation, and personnel policies and departmental protocols.
• Coordinate a monthly position schedule for the kennel team.
• Ensure animals needing transport are ready for volunteers.
• Complete and report weekly food/supply inventory to the Animal Care Manager as requested.
• Maintain clean, organized storage and work areas (including cleaning hubs, hallways, kennel kitchen, visiting rooms, indoor exercise area, and outdoor play yards).
• Ensure medical books are filled out and turned in daily by 3pm; complete an evening “pre‑check out” prior to closing manager checkout.
• Provide performance input/feedback as requested; may participate in hiring and disciplinary processes.
• Serve as second-in-command and step into the manager’s role when they are not on‑site, ensuring coverage and continuity.

• Embrace our No‑Kill philosophy and “whatever it takes” attitude.

• Minimum 2 years’ experience demonstrating advanced handling of dogs and/or cats in a shelter, boarding/training, or veterinary clinic capacity.
• Minimum 2 years’ experience managing/supervising others.
• Fear Free Certified.
• Knowledge of shelter‑related contagious illnesses, including identifying concerns and overseeing appropriate handling.
• Experience facilitating animal behavior modification/training programs (e.g., SAFER testing, etc.).
• High proficiency with computers, including Microsoft Office, email, and entering/searching data in systems (e.g., PetPoint/Excel or equivalent databases).

• Self‑starter with excellent problem‑solving skills and initiative.
• Able to multitask, prioritize, and stay steady in a fast‑moving environment.
• Excellent communicator (written and verbal).
• Comfortable navigating difficult/stressful situations that may require conflict resolution with employees and/or customers.
• Able to pivot quickly when unexpected challenges arise.
• Flexible to work nights and weekends.
• Comfortable working around animal sounds, smells, and allergens.

• Medical Insurance: HSHC pays a flat amount toward each full‑time employee’s individual medical premium to make this benefit affordable. FT Employees are eligible for coverage on the first day of the month after their hire date. Multiple medical plans provided through Anthem Blue Cross and Blue Shield. BC/BS from which you can choose the best plan/deductible to meet your needs and budget.
• Dental & Vision Insurance: FT Employees are eligible for coverage on the first day of the month after their hire date. Our dental and vision plans are both comprehensive and affordable. These premiums are not covered by HSHC.
• Life Insurance:
  Each employee receives…