Overnight Client Service Representative

VCA Advanced Veterinary Care Center is a referral practice and 24‑hour emergency service hospital. We are located in Fishers, IN off of 96th and Hague Road. We are currently seeking a full‑time Client Service Representative for an overnight position with alternating weekends to work with our busy and talented ER department. A shift differential is available for overnight hours.

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms, and assisting clients during their pet emergency
• Presenting and explaining fees, including processing payments
• Managing medical records, charts, reports and correspondence
• Other duties as assigned

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision‑making skills to choose the most appropriate course of action
• The ability to integrate new information into problem‑solving
• Willingness to work non‑traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

We offer competitive compensation along with a comprehensive benefits package, including medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at