Inside Sales Agent

Position Purpose

The primary responsibility of this role is to facilitate outgoing calls and manage incoming traffic including calls, messages, and chats with new and existing Verizon Wireless customers. The role will promote customer retention by leveraging appointments and will identify opportunities to sell retail products, goods, and/or services by leveraging direct selling tools. Preferred sales professionals will create long‑lasting relationships with TCC customers by providing an informed and complete wireless solution resulting in future residual business.

This aggressively commissioned position is responsible for meeting and/or exceeding monthly goals, staying informed on the latest device updates, pricing and promotional tools, and leveraging internal and external training content to build knowledge.

• Handle many outgoing interactions daily with existing customers regarding account opportunities.
• Leverage various selling tools as necessary.
• Identify opportunities to save customers money or provide additional value through rate‑plan analysis.
• Identify opportunities to add new lines of service including smartphones, tablets, mobile internet, and more.
• Communicate effectively.
• Work independently and as a key member of the entire team.
• Maintain scheduled callbacks and follow‑ups.
• Stay informed using announcements, webinars, and training platforms.
• Document all calls, tasks, and appointments.
• Create a positive and memorable wireless experience that complements Verizon Wireless.
• Monitor and track daily productivity, sales performance, and opportunities.
• Participate in daily team huddles, attend training sessions and other ad‑hoc meetings as needed.
• Other duties as assigned.

3+ years of experience and success in a commissionable sales position preferred. Previous call center or wireless experience is a plus.

• Energetic yet compassionate phone skills required.
• Great problem‑solving ability.
• Highly motivational and possesses persuasion skills.
• Ability to quickly overcome objections and think on your feet.
• Ability to stay extremely organized and prioritize tasks.
• Self‑starter with little to no supervision needed.
• Excellent communication skills—oral, written, facilitation, and presentation.
• Passion to help people and enrich their lives.

Working knowledge of MS Office and Salesforce CRM (or similar software).

• Organized, self‑motivated, able to multi‑task.
• Good at working independently, thinking critically, and proposing quality ideas to improve department processes.
• Strong organizational and analytical skills.
• Applies common sense to instructions furnished in written, oral, or diagram form.
• Deals with problems involving concrete variables in standardized situations.

• Prioritizes workload to meet tight deadlines in a fast‑paced and dynamic work environment.
• Protects organization’s value by keeping information confidential.
• Decides how to carry out specific day‑to‑day tasks.
• Consults with supervisor on anything out of the ordinary.

Must be able to sit up to 80% of the time and stand and/or walk over 20% of the time.

Typically works in a general office work environment.

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition, military or veteran status, marital status, sexual orientation, gender identity, gender expression, genetic information or any other status protected by applicable federal, state, or local laws.

We are committed to providing reasonable accommodations for qualified individuals with disabilities.