Service Technician

• Base Pay $21.00 - $22.00 / Hour
• Employee Type FT Non-Exempt

Investing in Communities to Transform Lives.

Supporting 2 Multifamily Communities:
Sanctuary at Fishers, Pullman Pointe, and Flats at Switch (Fishers, IN) Units - 593

The Service Technician I is responsible for supporting the daily maintenance operations of an apartment community to ensure resident satisfaction, property functionality, and compliance with company standards. This role is essential to Birge & Held’s continued success and reports directly to the Operations Manager.

• Regulatory and Policy Compliance
  • Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
• Maintenance and Repair Responsibilities
  • Inspect buildings and common areas to assess cleanliness, safety, and overall property condition.
  • Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities.
  • Complete all assigned work orders within 48 hours, unless an emergency requires immediate action.
  • Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
  • Perform on-site work to preserve and enhance asset appearance and functionality.
• Team Coordination and Communication
  • Provide daily progress updates and communicate frequently with the operations team.
  • Coordinate and complete tasks in alignment with broader departmental priorities.
  • Resident and Vendor Relations
    • Maintain a professional, respectful, and courteous demeanor with residents, prospective residents, team members, and vendors.
    • Assist in ensuring a positive resident experience through timely service and proactive maintenance.
• Grounds and Facility Support
  • Maintain the cleanliness and safety of grounds and common areas.
  • Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal.
  • Oversee the day-to-day maintenance of the assigned B&H portfolio.
  • Provide assistance to other B&H assets as needed to drive broader company goals and operational success.
• Administrative and On-Call Duties
  • Complete and submit required administrative documentation, such as work order logs and inspection forms, accurately and on time.
  • Participate in the maintenance on-call rotation to handle after-hours emergencies.
  • Perform other duties as assigned by the Service Manager.

• Formal technical training and/or equivalent job experience in heating and air conditioning, preferred.
• EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• For positions that require travel between properties, a valid driver's license and reliable transportation are required.
• Working knowledge of OSHA standards and other environmental safety standards.
• Provide your own hand tools including but not limited to power drills, impacts, and all non‑powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Must be self‑motivated, able to complete assigned tasks and negotiate competitive pricing of supplies and contracted work.
• Able to multi‑task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast‑paced work environment and adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.
• Smartphone preferred for work purposes.

• Maintain work‑life balance with a generous paid time‑off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half‑day holidays, a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid…