Ultrasound field Service Engineer

Requirements
Ultrasound Field Service Engineer

Territory:
Pacific Northwest

Work Location:

Home-based remote position within the assigned territory

Position Summary
Esaote North America is seeking an Ultrasound Field Service Engineer to support customers throughout the Pacific Northwest. This home-based position is responsible for installing, maintaining, troubleshooting, and repairing Esaote ultrasound equipment while delivering a high level of customer service and satisfaction.

The Field Service Engineer works independently within an assigned territory and collaborates closely with Technical Support, Sales, Applications, and other internal teams. The role also supports customer demonstrations, industry events, and installed-base initiatives that strengthen customer relationships and identify potential business opportunities.

The Field Service Engineer is responsible for meeting established service-response, productivity, utilization, and customer-satisfaction targets within the assigned territory. Extensive travel throughout the territory is required.

This position offers opportunities for professional growth and advancement into senior field service, technical support, and service leadership roles.

• Field Service and Technical Operations - 85%
• Take ownership of customer satisfaction results and service-quality metrics across the assigned territory.
• Build and maintain strong customer relationships by providing professional, responsive, and effective technical service.
• Install, maintain, troubleshoot, and repair ultrasound equipment in accordance with company procedures, quality standards, and applicable regulatory requirements.
• Acknowledge assigned service dispatches within 15 minutes and schedule service activity within 24 hours of assignment.
• Meet established response-time, service-call completion, productivity, and utilization expectations.
• Perform preventive maintenance within 45 days of the established target date.
• Diagnose equipment issues and complete routine service calls independently.
• Escalate complex technical issues appropriately and collaborate with Technical Support to achieve timely resolution.
• Use electrical test equipment and service tools, including oscilloscopes, digital voltmeters, multimeters, hand tools, and soldering equipment.
• Ensure test equipment is properly maintained and returned for calibration as required.
• Manage replacement parts and service materials efficiently to support customer uptime and territory performance.
• Return defective parts within three to five business days with the appropriate Return Material Authorization documentation.
• Provide Technical Support with timely information regarding field failures, recurring equipment issues, and high-priority customer sites.
• Complete and update assigned service calls daily and submit required reports on a weekly basis.
• Maintain accurate service documentation and customer records.
• Manage travel and business expenses responsibly while identifying opportunities to improve productivity, utilization, and service efficiency.
• Provide backup support for depot repair activities when needed.
• Sales and Applications Collaboration - 10%
• Build and maintain strong working relationships with field sales, inside sales, and applications teams.
• Support installed-base programs and other customer-retention initiatives.
• Assist with key product demonstrations, trade shows, and customer events as needed.
• Identify potential customer needs and communicate qualified opportunities to the appropriate sales representative.
• Provide feedback regarding customer experiences, equipment performance, competitive activity, and market impressions gathered during service activity.
• Additional Responsibilities - 5%
• Participate in company training and professional-development activities.
• Maintain current knowledge of Esaote products, service procedures, and relevant medical-device service practices.
• Perform other duties and responsibilities as assigned.

• Associate degree in Electronic Technology, Biomedical Equipment Technology, or a related technical field, or equivalent military technical training and experience.
• Fundamental understanding of electronic technology, electrical systems, and troubleshooting theory.
• Proficiency with electrical test equipment, including oscilloscopes, digital voltmeters, multimeters, and soldering equipment.
• Ability to diagnose technical problems and complete routine repairs independently.
• Strong customer-service,…