Dispensary Shift Lead, MA

Shift Lead of Dispensary

Massachusetts

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Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Ohio, and is pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life.

Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania

The Shift Lead of the Dispensary is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service and supervising a team of dispensary employees for the Company's cannabis dispensary location. This position will involve supporting the General Manager and/or Assistant Manager with all aspects of dispensary operations, including coaching and developing the retail store team.

The Shift Lead will serve as a Manager-on-Duty, with the ability to complete all dispensary functions, as directed and authorized by the General Manager. The Shift Lead will assist in operating the store in absence of the General Manager.

We are seeking a passionate, driven, detail-oriented and collaborative Shift Lead to assist with leadership, direction, and support of the daily operations of the dispensary, including handling the needs of all customers and developing a team of Product Associates who are enthusiastic about delivering a best-in-class, innovative cannabis retail experience that is compliant with state and local rules and regulations. The ideal candidate has the ability to adapt to our business model and has demonstrated leadership experience, as he or she will be given significant responsibility within our dispensary.

Previous cannabis retail experience is preferred.

• Provide an excellent customer experience while assisting in the sale of cannabis products
• Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
• Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
• Assist patients with choosing the right products according to their ailments
• Ensure orders are fulfilled efficiently with 100% accuracy at all times
• Operate cash register, computer-based POS system, and cash drawer. Ensure accuracy in cash handling at POS and assume progressive cash management duties as guided and directed by General Manager.
• Adhere to company Standard Operating Procedures
• Understand and assist the General Manager with weekly and monthly sales information
• Maintain a friendly, courteous and professional demeanor at all times
• Coach and support other team members, including Product Associates
• Ensure that the store is clean, safe, and presentable for clients
• Work with other management team members to motivate retail staff, coordinate training, and provide feedback to ensure the Company has the best staff in the industry
• Oversee orders and deliveries to ensure accurate order information and timeliness of deliveries
• Assist the dispensary management team with employee schedules and managing employee work hours and vacation requests; may be asked to cover emergency scheduling situations such as an absent Product Associate's shift
• Assist with training of all new employees as well as the re-training of existing employees when needed
• Motivate and work together with General Manager/Assistant…