Retail & Attractions Supervisor

Pay: $20 per hour

At Great Wolf, the Retail and Attractions Supervisor brings joy to families through involvement in daily retail and attractions operations. This leadership role is critical in executing on business requirements, supporting the retail and attractions team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Essential Duties & Responsibilities Supervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments

Provides coaching, encouragement, and recognition to pack members regularly

Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate

Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department

Understands and participates in scheduling of staff, execution of labor management and forecasting

Conducts daily stand up meetings with retail and attractions pack members to prioritize the day and facilitates feedback from Pack Members Monitors performance of attendants, providing real time feedback and coaching

Ensures retail outlets and attractions are organized, and properly stocked for the daily operations; ensures compliance with safety standards

Participates in recruitment and selection of talent for retail and attractions

Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPSParticipates with Retail and Attractions leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.

Maintains quality operation by ensuring service excellence, adequate inventory levels, and maintaining equipment by troubleshooting and/or calling for repairs

Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Adherence to all standard operating procedures related to the role Basic

Qualifications & Skills High School diploma or equivalent experience

Minimum of 1 year previous experience in Retail

Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills

Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits Associate's degree or higher in hospitality or related field

Experience in a previous retail or hospitality leadership role Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements Ability to lift 30lbsAbility to stand/sit and walk for long periods of time Ability to bend, stretch and twist

Estimated Salary Range:$20 per hour annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Application Instructions:

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Position Close Date:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The…