Loan Operations Specialist

Oak Bank Introduction

At Oak Bank, we redefine business banking with a personal touch. We believe every client deserves a partnership tailored to their unique needs. Our dedicated team is committed to driving client success through innovative, customized banking solutions.

What sets us apart? It’s our people. When you join Oak Bank, you’ll collaborate with passionate bankers and financial experts focused on meaningful client relationships and enriching the communities we serve.

Explore exciting career opportunities with Oak Bank and be part of a team that’s anything but ordinary!

The Loan Operations Specialist is responsible for processing and monitoring the bank’s loan portfolio which includes commercial, residential mortgages including secondary market, consumer and HELOC loan products. Applies knowledge of software, systems, regulations, and policy for efficient loan processing and audit success. Collaborates most closely with lenders as well as credit and third-party vendors in support of our clients.

• Onboards loans and performs daily maintenance on loan accounts with the bank’s core system.
• Reviews and analyzes daily loan accounting system reports to balance and maintain the loan portfolio.
• Conducts audits on new and renewed loans booked, file maintenance completed, and for compliance purposes including HMDA, flood, residential mortgage quality control and collateral audits.
• Reviews and sends loan billing statements/notices including annual disclosures and processes loan payments including payments for participations.
• Conducts the loan escrow real estate tax payment and loan account analysis process.
• Quotes and posts loan payoffs, prepares documents and processes the release of collateral.
• Completes loan related inquiries for internal and external requests such as verification of loan/liability, verification of mortgage and other credit inquiries.
• Monitors third party vendor system for delinquent real estate taxes and accurate real estate collateral reporting
• Researches and resolves credit bureau disputes via E-Oscar while monitoring FCRA and metric reporting.
• Proactively monitors and follows up for insurance tracking (including flood, real estate, business personal property and force placed insurance when necessary) and other collateral related monitoring (UCC continuations).
• Reports and balances loans and funds for various programs including mortgage insurance, secondary market investors and the Small Business Administration
• Ensures accurate loan records in both paper and electronic format.
• Maintains a high degree of knowledge in all bank programs, ensuring timely quality service and accuracy for all activities.
• Works collaboratively within the loan operations team performing daily department tasks such as account and system maintenance, maintaining and developing procedures, and project-related assignments.
• Maintains awareness of legal requirements and best practices, adhering to established bank policies and procedures to mitigate risk.
• Other activities as needed to drive toward our vision and fulfill our mission as a loan operations team and organization.

• Associate’s degree in business administration or other equivalent work experience.
• Knowledge of FISERV Premier, E-Oscar, secondary market investor programs and other software systems is preferred.
• Proficient with Microsoft Office programs (ie: Word, Excel) and Adobe Acrobat Standard.
• Demonstrated analytical, accuracy, and problem-solving skills leveraging banking knowledge and experience.
• Attentive to details to assure accuracy, detect errors and provide quality follow through.
• Ability to meet deadlines and prioritize work while working independently.
• Demonstrated ability to multi-task and adapt to evolving technologies and workflows.
• Strong client service disposition along with effective verbal and written communication skills.
• Able to collaborate as part of an overall team, supporting others throughout the bank to achieve goals and objectives.