Behavioral Health Triage & Crisis Specialist

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

This role will be hybrid with requirements to work in clinic, but will also have the opportunity to work remotely.

1.0 FTE/40 Hours per Week

Come join us at Group Health Cooperative of South Central Wisconsin (GHC-SCW) and be a part of an organization committed to the highest level of healthcare! At GHC-SCW every member of the organization can contribute meaningfully to improving patient experience and eliminating barriers to care. The Behavioral Health department is an exciting place to be right now as it deploys strategic changes to improve access for patients, enhance employee satisfaction, and expand services beyond traditional outpatient treatment.

The Behavioral Health Triage and Crisis team at Group Health Cooperative of South Central Wisconsin continues to expand, and we are looking for a providers to join our current team of 6 behavioral health providers and a team specialist. This team will rank among the most supportive and fun you will experience over the course of your career. Collaboration with colleagues on best care for our members and patients, will be a daily occurrence and contribute to your clinical growth and joy of practice.

You will be providing in clinic, virtual and phone care to our members and patients experiencing behavioral health crises, seeking care following an ER or hospital stay, and in need of short-term behavioral health treatment. If you are looking to grow as a professional, develop your leadership qualities, and be embraced by an organization that encourages creativity and ingenuity, then GHC-SCW is the place for you!

The Behavioral Health Triage and Crisis Specialist assists with the provision of equitable and quality care for GHC members and patients across the lifespan (children, adolescents, and adults). They serve GHC members and patients and support GHC's Mission to maximize health and well-being. The customer for this team includes the organization, GHC members, GHC's behavioral health department, and our partner departments within GHC, including primary care.

They are responsible for initial telephone screening, triage, and risk assessments, including safety planning, and determining acuity and appropriate level of care for GHC-SCW members and patients seeking mental health and related behavioral health services. This role also provides crisis mental health services to individuals and families over the telephone and through virtual and in clinic appointment options. They further provide hospital and ER (Emergency Room) follow-up appointments.

To support members obtaining behavioral health care within GHC-SCW staff model and/or members seen in primary care with short-term behavioral health treatment needs, they may provide short term, solution focused therapy and/or consults, intakes, bridging therapy appointments and follow ups to higher risk depression screens. The care provided by this role includes counseling and crisis intervention, short-term case management, consultations, and information and referrals to in-house and community resources.

In addition, the BH Triage and Crisis Specialist assists other GHC-SCW providers by acting as a consultant for individuals with complex psychosocial needs. As a part of the BH Triage and Crisis team they will participate in team projects to maintain and, as appropriate, improve efficiency, training, and relationships with departments throughout GHC-SCW. The Triage and Crisis Specialist receives day-to-day guidance, consultation, and administrative supervision, from the Behavioral Health Coordinator for Triage and Crisis.

The Behavioral Health Triage and Crisis Specialist will be part of our Olin BH Triage and Crisis team and provide both virtual and in office treatment per department protocols. They will complete documentation in the electronic medical record in a timely manner per department protocols, and chart in a manner that is patient-oriented and professional. The BH Triage and Crisis Specialist will actively participate in case consultations with their local and broader behavioral health teams and be an active…