Information Technology Specialist Lacy Road, Fitchburg

About the Role

We are seeking a talented and motivated professional to join our Information Technology Department in a full-time capacity. The ideal candidate is a proactive problem-solver who excels both independently and in collaborative environments. This role is instrumental in delivering timely, high-quality support to users, contributing to process improvements, and developing clear, user-focused support resources. Success in this position requires a strong blend of technical expertise, creativity, and communication skills to effectively serve and empower all end users.

We offer a comprehensive and competitive benefits package designed to support your well‑being and professional growth. Benefits include participation in the Wisconsin Retirement System, no‑deductible health plans, dental and vision coverage, life and disability insurance, paid parental leave, a bilingual incentive, and eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program.

Beyond traditional benefits, we invest in your continued development with professional growth opportunities, potential telework flexibility after the initial onboarding period, and access to an onsite fitness center to support your overall wellness.

Occasional evening and weekend hours may be required to meet the needs of the City. This position is part of a 24/7 on‑call rotation and must be able to respond within forty (40) minutes.

Employment is contingent upon successful completion of a full criminal background investigation, including fingerprint‑based screening.

• Installs, configures, supports, troubleshoots, repairs, and maintains desktop, laptop, mobile, and handheld computers, including hardware, operating systems, peripherals, and applications in city facilities and vehicles.
• Assists end users with operating systems and applications.
• Assists in the identification of computer training needs. Assists in the coordination of computer training classes. Provides informal training when appropriate.
• Assists in the development and implementation of procedures and policies for all City data processing operations.
• Assists computer users in identifying and documenting systems needs, changes, and improvements. Makes recommendations regarding software selection, implementation, and installation and configuration.
• Develops and maintains technical support documentation, including customer‑facing training and instruction documentation.
• Maintain telephone, network and software user accounts, including user moves, adds, and changes.
• Perform data migration when computers are replaced.
• Use desktop management & application packaging software to manage desktop computers and distribute applications.

• Assists with computer replacement program and other technology purchases for departments.
• Assist with other IT duties such as data backup, equipment and software inventory process, and preparation of reports.
• Attend professional seminars and meetings to improve working knowledge and skills.
• Read technical journals and manuals to learn about new computer hardware and software.

None

• Associate's degree in computer science or related field preferred.
• Two (2) years experience in the area of desktop computer hardware and software support.
• Other combinations of education, training and/or experience which can be demonstrated to result in the possession of the knowledge, skills, and abilities necessary to perform the duties of this position will also be considered.

• Valid Wisconsin Driver's license required during the course of employment.
• Must be State of Wisconsin TIME system certified within 6 months of employment.

• Ability to interact with end‑users of varying skill levels and to provide appropriate training and assistance.
• Ability to provide direction/instruction in both verbal and written form. Ability to document operations and procedures.
• Ability to work independently to install, configure, troubleshoot, and repair IT hardware, software, tools, and…