Executive Team Leader Service & Engagement - Madison,WI Job Fitchburg area,Wisconsin USA,Management

Executive Team Leader Service & Engagement - Madison, WI

Full-time

Jobs for Humanity is partnering with Target to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities:
Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name:
Target

Location:

6321 McKee Rd, Fitchburg, Wisconsin, United States,

The pay range is $60,000.00 - $.

Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, work experience, and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.

Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at

ALL ABOUT TARGET

As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say “I love Target!” When you work at Target, you’re helping every family discover the joy in everyday life. You’re working alongside a dedicated team that brings their passion and pride to all that they do.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick‑up and drive‑up.

At

Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the:

Knowledge of guest service fundamentals and experience building and managing a guest‑first team culture across the store
Skills in guest engagement; problem solving and resolution
Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotion strategies
Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
Skills in recruiting, selecting and talent management of hourly team members and leaders

A Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitability
Anticipate staffing needs, talent plan and recruit – both…