Financial Counselor

Employment Type

Full time

40hrs/wk, 8:30 AM - 5:00 PM

Mercy Fitzgerald Hospital, a member of Trinity Health, Mid-Atlantic, is looking for a Financial Counselor to join our Patient Access team!

Under general supervision, is responsible for insurance verification and eligibility, assessment of patient financial requirements, counseling patients on insurance benefits and co-payments.

• Benefit verification: Reviewing insurance plans to determine patient eligibility and coverage for upcoming treatments.
• Financial assistance applications: Assisting patients in completing financial aid applications and necessary paperwork to qualify for assistance programs.
• Payment plan creation: Setting up customized payment plans for patients with high out-of-pocket costs.
• Prior authorization management: Obtaining necessary prior authorizations from insurance companies for specific procedures.
• Debt collection follow-up: Contacting patients with outstanding balances to discuss payment options and manage collections process.

• HS diploma or equivalency.
• Associate degree (Preferred).
• Minimum 2-4yrs of related experience in insurance verification and medical office/hospital customer service.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

• Medical, Dental, & Vision Coverage
• Retirement Savings Program
• Paid Time Off
• Tuition Reimbursement
• Free Parking
• And more!

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.