Public Service Specialist - Health and Human Services

Nature of Work

Under supervision performs work of moderate difficulty in the Vital Records program; performs related work as assigned.
Please Note: This is a limited appointment position ending 06/30/2028.

• Formats, composes and types correspondence and other documents from written drafts and dictating equipment on routine, complex and confidential matters
• Prepares reports and maintains records
• Receives, sorts, files and retrieves forms, correspondence and documents
• Updates, checks, and completes records, forms and documents
• Verifies discrepancies and makes corrections
• Researches records and disburses information
• Establishes and maintains complex filing systems
• Maintains control and assures availability of files and other materials
• Answers questions requiring knowledge of departmental and programmatic rules, procedures, and state law
• Exercises discretion and judgment on minor administrative decisions
• Processes and distributes confidential and sensitive documents
• Answers and routes incoming phone calls
• Works with the public to support their Vital Records needs, complete transactions, and answer inquiries regarding Vital Records processes

Essential functions of this position include but not limited to: sitting, walking, standing, crouching, stooping, kneeling, reaching, bending and crawling for filing; working with and around others; dealing with interruptions; repetitive motion (hand/wrist/elbow/shoulder) for computer work, filing, copying etc.; vision acuity (near) for computer work and reading documents; hearing and speech for ordinary conversation; finger dexterity and touch for typing.

Two years' experience in performing clerical or administrative work within subject area; OR Associate's degree and one year experience in performing clerical or administrative work within subject area; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

• Experienced in Microsoft Suite
• Experienced in learning and navigating state software

The ideal candidate will be conscientious, a self-motivator, flexible, has a high emotional intelligence, and the ability to work respectfully with diverse people and cultures. The position is client-facing.

• Business English, spelling and arithmetic, punctuation and grammar
• Office practices and procedures

• Use of computer systems, Microsoft Suite, and other office machines
• Report preparation

• Compose correspondence dealing with technical and complex matters
• Exercise sound independent judgment on a variety of problems in accordance with established departmental policies and procedures
• Prioritize, plan and carry out assignments
• Work safely and support the culture of workplace safety
• Establish and maintain effective working relationships with employees, other agencies and the public
• Follow written and verbal instructions
• Communicate effectively verbally and in writing

Ameri Corps, Peace Corps and other national service alumni are encouraged to apply.

Coconino County offers a comprehensive employee benefits package to regular employees working 30 or more hours per week that includes:

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre-Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long-Term Disability
• Arizona State Retirement System
• Employee Assistance Program
• On-going Training Opportunities
• Free bus transportation/ Eco Pass bus pass

• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax-deferred investment program
• Accidental and Disability Insurance
• Short Term Disability