Public Service Specialist- Public Works

Under supervision, performs work of moderate difficulty in assigned field; performs related work as assigned. (Illustrative Only)

Responsibilities:

• Serve as the first point of contact for the department by greeting and assisting residents, contractors, vendors, and visitors.
• Direct visitors to the appropriate department or staff member.
• Respond to resident inquiries and enter service requests into the Lucity work order management system.
• Provide forms, applications, and informational materials to the public.
• Maintain department conference room reservations.
• Receive, date‑stamp, and distribute incoming mail.
• Coordinate incoming deliveries and outgoing mail.
• Maintain the reception area, front office, and breakroom kitchenette.
• Serve as a designated key holder responsible for opening and securing the office in accordance with departmental procedures.
• Monitor and replenish paper, toner, and other office supplies for printers, copiers, and office equipment.
• Check, retrieve, and return telephone calls and voicemail messages.
• Scan, copy, and archive documents.
• Receive, sort, file, and retrieve forms, correspondence, and documents.
• Update, review, and complete records, forms, and documents.
• Maintain filing systems.
• Answer questions requiring knowledge of departmental policies, procedures, and services.
• Process and distribute confidential and sensitive documents.
• Prepare, process, and enter invoices into the financial system in accordance with established procedures.
• Perform other duties as assigned.

Essential functions of this position include, but are not limited to: sitting, walking, standing, crouching, stooping, kneeling, reaching, bending, and crawling for filing; working with and around others; dealing with interruptions; repetitive motion (hand/wrist/elbow/shoulder) for computer work, filing, copying, etc.; vision acuity (near) for computer work and reading documents; hearing and speech for ordinary conversation; finger dexterity and touch for typing.

Minimum experience required:

• Two years’ experience in performing clerical or administrative work within the subject area; OR associate’s degree and one year experience in performing clerical or administrative work within the subject area; OR any equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position.

• Experience providing front‑desk reception or customer service in a public‑facing environment.
• Proficiency with Microsoft Office Suite and standard office equipment.
• Experience using records management and filing systems.
• Experience working with financial systems and processing invoices.
• Demonstrated ability to learn and adapt to new software systems and processes.

The ideal candidate is a professional, customer‑focused individual with strong communication, organizational, and multitasking skills. They are dependable, detail‑oriented, and able to provide excellent service to residents, contractors, vendors, and staff while managing a variety of administrative and clerical responsibilities. The successful candidate works well as part of a team but can perform independently with minimal supervision, communicates clearly, handles confidential information with discretion, and is eager to learn new systems, processes, and technologies.

They set a positive example through reliability, professionalism, adaptability, and a strong commitment to public service.

• Considerable knowledge of:
  • Business English, spelling and arithmetic, punctuation and grammar
  • Office practices and procedures
• Skill in:
  • Use of computer systems, Microsoft Suite, and other office machines
  • Report preparation
• Ability to:
  • Compose correspondence dealing with technical and complex matters
  • Exercise sound independent judgment on a variety of problems in accordance with established departmental policies and procedures
  • Prioritize, plan and carry out assignments
  • Work safely and support the culture of workplace safety
  • Establish and maintain effective working relationships with employees, other agencies and the public
  • Follow written and verbal instructions
  • Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer.

Ameri Corps, Peace Corps and other national service alumni are encouraged to apply.