Support Technician

Support Technician

As a Support Technician in Flagstaff, you will provide advanced administrative, analytical, and technical support that helps department programs and services run smoothly. This role serves as an important connection point between employees, customers, and business functions, ensuring information, processes, and support activities are handled accurately and effectively.

What Your Day Would Be Like:

• Provide specialized support for department programs, helping ensure key business activities are completed accurately and efficiently.
• Serve as a resource for employees and customers by answering questions and connecting them with the right information and solutions.
• Analyze and organize information to support decision-making, reporting, and department objectives.
• Coordinate a variety of administrative and technical activities that keep programs running effectively.
• Handle sensitive or confidential information with professionalism and discretion.
• Collaborate with team members and stakeholders to improve service, communication, and overall program outcomes.

Who We're Looking For:

• Experience supporting business operations, programs, or functional areas such as Human Resources, Finance, Purchasing, or other administrative environments.
• Ability to perform analytical, administrative, and technical support work with accuracy and attention to detail.
• Strong communication and customer service skills, with the ability to build positive working relationships.
• Ability to manage varied and specialized responsibilities while adapting to changing priorities.
• Sound judgment and professionalism when working with confidential or sensitive information.
• Team-oriented mindset with a commitment to delivering quality support and positive outcomes.

Minimum Requirements:

• High school graduate/GED plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience.
• Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
• Knowledge in a specialized department function including department practices, programs, plans and policies.
• Knowledge of computer systems and applications related to department or function support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas in an effective manner, orally and in writing.
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Major Accountabilities:

• Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies.
• Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.
• Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
• Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases. Participates in the testing and implementation of systems to enhance and support business processes and information needs.
• Examines transactions or information to insure compliance with rules and regulations. Discusses discrepancies with appropriate contacts.
• Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution. Trains others in the use of departmental office equipment.
• Provides orientation, work direction or training to other administrative support positions in the department when necessary.
• Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary. Plans program, agenda and services according to customer requirements. Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs. Conducts planning meetings, prepares communication and documents as necessary. Monitors event progress and makes modifications/changes as appropriate. Reviews event bills for accuracy.

Export Compliance / EEO Statement:

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control…