Support Technician

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise:
Design for Tomorrow, Empower Each Other and Succeed Together.

As a Support Technician in Flagstaff, you will provide advanced administrative, analytical, and technical support that helps department programs and services run smoothly. This role serves as an important connection point between employees, customers, and business functions, ensuring information, processes, and support activities are handled accurately and effectively.

• Provide specialized support for department programs, helping ensure key business activities are completed accurately and efficiently.
• Serve as a resource for employees and customers by answering questions and connecting them with the right information and solutions.
• Analyze and organize information to support decision-making, reporting, and department objectives.
• Coordinate a variety of administrative and technical activities that keep programs running effectively.
• Handle sensitive or confidential information with professionalism and discretion.
• Collaborate with team members and stakeholders to improve service, communication, and overall program outcomes.

• Experience supporting business operations, programs, or functional areas such as Human Resources, Finance, Purchasing, or other administrative environments.
• Ability to perform analytical, administrative, and technical support work with accuracy and attention to detail.
• Strong communication and customer service skills, with the ability to build positive working relationships.
• Ability to manage varied and specialized responsibilities while adapting to changing priorities.
• Sound judgment and professionalism when working with confidential or sensitive information.
• Team-oriented mindset with a commitment to delivering quality support and positive outcomes.

• High school graduate/GED plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience.
• Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
• Knowledge in a specialized department function including department practices, programs, plans and policies.
• Knowledge of computer systems and applications related to department or function support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas in an effective manner, orally and in writing.
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.

• Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies. Audits, tracks and maintains appropriate documentation for functional area programs. Prepares department tools, guides, matrices and other supporting materials.
• Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.
• Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
• Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases. Participates in the testing and implementation of systems to enhance and support business processes and information needs. Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.
• Examines transactions or information to insure compliance with rules and regulations. Discusses discrepancies with appropriate contacts.
• Troubleshoots problems with departmental office equipment (i.e.…