Medical Office Receptionist

• Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system (including utilization or audit of time edit functions)
• Secures, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment
• Provides backup coverage for other support staff, ensuring completion of assignments
• Coordinates and maintains efficient office operations
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns
• Maintains reports involving patient scheduling (i..e, Tele Vox)
• Trains and orients appropriate office staff on front office responsibilities
• Inventories and reorders necessary equipment/supplies, maintains inventory of necessary floor stock items (varies by location)
• Anticipates and promptly responds to customer needs
• Actively listens to the people we serve and co-workers. Responds promptly, reliably and in an understandable manner
• Provides prompt and courteous service and communicates when service is delayed
• Prevented, calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions
• Checks patient insurance eligibility, updates demographics
• Processes varied types of payments from patients including but not limited to co-pays, deductibles and co-insurance
• Performs end of day reconciliation and corrects billing errors using programs including BOS
• Gathers and processes patient forms necessary to gain authorization for department visits, tests, labs, and procedures-ECT, TMS (varies by location)
• Knowledge of legal and ethical considerations related to patient information
• Ensures appropriate consent for care and authorization to obtain or release information are obtained
• Prepares and distributes departmental communications to internal staff as directed
• Develops and maintains distribution lists for various communications
• Maintains rapport with customers, managers and employees; set priorities to maintain work flow
• Uses appropriate medical terminology and organization services
• Communicates with providers and their staff as needed about any patient concerns/issues related to scheduling
• Consults with clinic leadership about any system problems
• Maintains continuity of work and operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs
• Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility
• If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates
• Completes all company mandatory modules and required job specific training in the specified time frame

• High School Diploma or GED
  - Required
• Associate's Degree
  - Preferred
• Minimum two years in medical or comparable field
  - Preferred
• Minimum two years of customer service experience
  - Preferred
• Previous experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite
  - Preferred

Demonstrates proficiency in patient scheduling, customer service, and office operations management, ensuring compliance with legal and ethical standards while maintaining effective communication with patients and staff.

• Patient Scheduling
• Customer Service
• Medical Terminology
• Office Operations Management
• Billing Reconciliation

• Patient Insurance Eligibility
• Payment Processing
• Document Management
• Inventory Management
• Data Entry

• Active Listening
• Conflict Resolution
• Effective Communication
• Team Collaboration
• Customer Rapport

• High School Diploma
• GED
• Associate's Degree

• Healthcare Operations
• Patient Care
• Compliance
• Safety Regulations
• Authorization for Care

• Microsoft Office Suite
• Dimensions
• Lawson
• Halogen
• Midas