Public Service Specialist -Health and Human Services (0826

Nature of Work

Under supervision performs work of moderate difficulty in assigned field; performs related work as assigned.

(Illustrative Only)

• Formats, composes, and types correspondence and other documents from written drafts and dictating equipment on routine, complex and confidential matters
• Maintains confidential records
• Receives, sorts, files, and retrieves forms, correspondence, and documents
• Updates, checks, and completes records, forms and documents
• Verifies discrepancies in records and documents makes corrections
• Researches records and disburses information
• Establishes and maintains complex filing systems
• Maintains control and assures availability of files and other materials
• Answers questions requiring knowledge of departmental rules and procedures
• Exercises discretion and judgment on minor administrative decisions
• Processes and distributes confidential and sensitive documents
• Frequently answers and navigates incoming phone calls

Essential functions of this position include but not limited to: sitting, walking, standing, crouching, stooping, kneeling, reaching, bending and crawling for filing; working with and around others; dealing with interruptions; repetitive motion (hand/wrist/elbow/ shoulder) for computer work, filing, copying etc.; vision acuity (near) for computer work and reading documents; hearing and speech for ordinary conversation; finger dexterity and touch for typing

Two years' experience in performing clerical or administrative work within subject area; OR Associate's degree and one year experience in performing clerical or administrative work within subject area; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

• Experience with Microsoft Suite
• Experience in learning and navigating state programs

The ideal candidate approaches their work with integrity, initiative, and adaptability. They value collaboration, engage respectfully with diverse individuals, and provides compassionate, client-centered service in an entirely in-person, public-facing role.

• Considerable knowledge of:
  • Business English, spelling and arithmetic, punctuation, and grammar
  • Office practices and procedures
• Skill in:
  • Use of computer systems, Microsoft Suite, and other office machines
  • Report preparation
• Ability to:
  • Compose correspondence dealing with technical and complex matters
  • Exercise sound independent judgment on a variety of problems in accordance with established departmental policies and procedures
  • Prioritize, plan, and carry out assignments
  • Work safely and support the culture of workplace safety
  • Establish and maintain effective working relationships with employees, other agencies and the public
  • Follow written and verbal instructions
  • Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer.

Ameri Corps, Peace Corps and other national service alumni are encouraged to apply.

Coconino County offers a comprehensive employee benefits package to regular employees working 30 or more hours per week that includes:

(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre-Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long-Term Disability
• Arizona State Retirement System
• Employee Assistance Program
• On-going Training Opportunities
• Free bus transportation/ Eco Pass bus pass

• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax-deferred investment program
• Accidental and Disability Insurance
• Short Term Disability

01 This position is entirely in-person at our King Street facility and requires daily interaction with clients, community partners and coworkers. Please describe your experience providing customer service or working directly with the public.

02 Clear, professional communication is an essential part of this position. Please explain why strong written communication, including proper grammar, spelling, and attention to detail, is important in a client-facing role.

03 Describe a time when you had to adapt to a change in priorities, policies, or procedures while maintaining a positive and professional attitude. What was the situation, and how did you handle it?

Required Question