Development Services Specialist

This specialist-level position plays a key role in daily operational decision-making and serves as a primary point of contact for the public. In this role, you will perform technical front-counter duties and support the processing of permit applications for review by Building Inspection, Engineering, and Planning and Zoning. You will conduct initial reviews of submittals for completeness, ensure proper processing, and respond to routine technical questions.

With its high level of public interaction and responsibility, this position is essential to delivering efficient, accurate, and customer-focused service within the Community Development department.

• Provides excellent customer service to both internal and external customers.
• Provides technical information regarding locations for manholes, sewer/water mains, sewer/water taps, system slopes, survey landmarks, street and right of way dimensions, and flood plains/ways to contractors, citizens, and professionals.
• Works closely with the current planning program on development review submittalsand serves as back-upto include data entry, staff assignments, agenda creation, and distribution of bi-weekly staff assignments, uploading documents and ensure that minimum requirements are included in the development review project applications
• Analyses asbestos inspection reports to ensure Federal/State requirements are met.
• Confers with architects, engineers, homeowners and contractors on design data or to resolve problems.
• Provides specific feedback to designers through phone calls, letters, emails, or meetings as required to resolve problems prior to issuance of a permit.
• Provides solutions to the public in reference to the Zoning Code, the International Residential and Commercial Codes, and the Engineering Design Standards and Specifications.
• Assists the public with questions they may have regarding the proper procedures, forms, permits, plans, fees, and time frames associated with building, engineering, planning, code compliance, and zoning requests.
• Seeks resolutions for multiple City section and divisions problems and questions.
• Checks permit applications and plans for completeness, and minimum submittal requirements for various different permit types for multiple programs, sections and divisions.
• Expedites the flow of plans and permits to the proper authority for review. Completes data entry using permit tracking software which is crucial for completed permits.
• Processes all program/section/division permits that are submitted through the Citizen Access online portal and in-person applications including accessing fees, comments, completeness, accuracy and issuance ensuring that the proper Arizona Registrar of Contractors licensing requirements are adhered too.
• Communicates with builders, homeowners, contractors, and developers regarding the status of their permit or request through the Community Development Review and Engineering review Process.
• Participates in the on-going maintenance of the Community Development tracking system database and assists in training new personnel in its updating and use.
• Assists in developing methods and procedures to ensure a smooth, timely, and efficient flow in the processing of all Community Development and Engineering applications and permits.
• Other duties as assigned.

• Two years of college level coursework.
• Two years of customer service experience.
• One year of experience performing increasing responsible administrative work including proficiency with computer software applications.
• Any combination of relevant education and relevant experience may be substituted on a year-for-year basis.

• Experience in a high-profile public customer service position.
• Customer service…