Police Emergency Communications Specialist

Police Emergency Communications Specialist

Be the critical first connection when someone in your community needs help most as a Police Emergency Communications Specialist with the City of Flagstaff. In this fast-paced and rewarding role, you will serve as the lifeline between the public and emergency responders by answering 911 calls, coordinating police, fire, and medical response efforts, and providing calm, professional support during urgent situations.

Using advanced communications technology including multi-line phone systems, radio channels, dispatch software, and public safety databases, you will play a vital role in keeping both residents and first responders safe. This position is ideal for individuals who thrive under pressure, excel at multitasking, and are passionate about making a meaningful impact through public service. By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on the community we serve.

Essential Job Functions Test (Human Performance Evaluation)-Lift Test

PD MVR

Budgeted Min $27.57 Budgeted Max $34.47 Work Week During your first 12 - 16 weeks of 911 and non-emergent phone training you will be on a 4 - 10's schedule for 40 hours a week. Once your phone training is complete you will begin working 12 hours shifts (6a - 6p or 6p - 6a). Your work week will consist of alternating weeks of 3 days on, 4 days off, 4 days on, 3 days off.

This is alternating 36 and 48 hour weeks.

POSITION RESPONSIBILITIES

• Provides excellent customer service to both internal and external customers.
• Answers, evaluates, and prioritizes incoming telephone calls including 911, administrative, "hot lines," TDD, and general public inquiries.
• Creates calls for service from calling parties (by typing via keyboard) and advises and assigns appropriate response units, providing concise information; or may transfers callers to correct jurisdictions for service responses.
• Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, and medical. Coordinates initial and on-going informational elements with units of all services. Tracks and maintains location and status of all field units.
• Interprets incoming information for accurate geographical locations; reads and reviews CAD maps and other physical city, county, state, and US map data to ensure accurate and appropriate responses. Utilizes map data to assist law enforcement, other criminal justice agencies, fire, and medical staff needs for response or other functions.
• Retrieves from and enters information into the ACIC/NCIC automated files by typing information into the correct masks or utilizing the correct alpha-numeric string format. Evaluates returned information for proper dissemination and further action to requesting units.
• Utilizes the National Academies of Emergency Dispatch (NAED) Emergency Medical Dispatching (EMD) system to provide self-care steps and information to callers during medical emergencies prior to the arrival of medical professionals.
• Coordinates activities, aid, and mutual aid via telephone and/or radio with other essential and specialized functions such as City, County, and State Street and Highway maintenance departments, domestic animal, wildlife (Game and Fish) and livestock control, Search and Rescue, METRO, GITEM, I.E. Helicopters, Wildland Fire Operations (USFS), electrical and natural gas utility companies, railroads (BNSF), adjacent law enforcement agencies, fire departments, and/or other groups upon request or by evolving need.
• Monitors a variety of communications equipment (radio, telephone, CAD) to ensure proper function. Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed.
• Utilizes Records Management System (RMS) data (by retrieving, reviewing, and interpreting) on behalf of all users and customers. Enters some data into system for tracking purposes.
• Understands and applies all appropriate policies, procedures, or orders as they apply. Incorporates mission and value statements into manner of operation during daily work flow. Reviews and complies with updates and changes to work flow published via memo book, email, or another devise. Utilizes correct forms and work flow to communicate information inter or intra departmentally.
• Maintains confidentiality of work-related information.
• May be assigned to train newly hired Emergency Communications Specialists. Employees who are assigned to train will be afforded CTO pay per city policy.
• Prepares the necessary forms to record disposition of complaints handled by departments.
• Performs data entry and some clerical duties.
• Other duties as assigned.

MINIMUM REQUIREMENTS

• High school diploma or G.E.D.
• Must be 18 years of age
• Two (2) years of multitasking experience
• Any combination of relevant education and relevant experience may be…