Field Unit Local Hiring Authority (FUL) Lead Recreation Fee Technician

Lead Rec Fee Technician

As a uniformed employee, incumbent serves as a frontline representative of the National Park Service. This position serves as the Lead Rec Fee Technician.

Lead at least three full-time employees performing duties associated with the collection of fee revenue and donations collected from the public under the authority of Federal laws and regulations such as the Federal Lands Recreation Enhancement Act (FLREA).

Serve as a front-line, uniformed representative of the NPS, answering visitor questions and explaining the area's recreational opportunities, including NPS interpretive services, concession operated facilities and services, campground availability, hiking trails, etc.

Operate an electronic cash register and perform opening and closing shift functions (ability to work alone and with others and where attention to detail and accuracy in handling funds is necessary).

Proper completion of daily shift reports, verifying accountable stock, and completion of other reporting documents.

Provide resource and technical knowledge for fee collection employees and assure that the day-to-day logistical needs of the operation are met and maintained.

Assist the supervisor with on-the-job training of employees, provide guidance as it relates to visitor center and fee operations, and is responsible for troubleshooting of technical equipment.

Other duties may include visitor management related services such as traffic control, performing radio/phone notification of emergency situations and handling emergencies until arrival of proper authorities; professionalism, courtesy and quality customer service.