Police Customer Service Representative

Customer Service Representative Position With The Flagstaff Police Department

Be the calm, confident first impression in a role where professionalism, trust, and service make a difference every single day and apply to the Customer Service Representative position with the Flagstaff Police Department!

As a Customer Service Representative with the Police Department at the City of Flagstaff, you will serve as the first point of contact for visitors, welcoming them with professionalism while helping maintain building security and addressing their needs. This role requires clear and effective communication in both spoken and written English, courteous and efficient telephone handling, and strict adherence to department procedures.

Key responsibilities include performing fingerprinting services (both digital and ink), managing cash transactions and issuing receipts, assisting with inmate property release, and handling outgoing mail. The ideal candidate demonstrates a strong commitment to confidentiality, builds positive relationships with both staff and the public, and supports daily operations with accuracy, reliability, and a willingness to take on additional duties as needed.

By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on the community we serve.

Examples of the work performed include:

• Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.
• Greets all incoming visitors with courtesy and promptness at the front entrance; ascertains their business; maintains building security while assisting them.
• Communicates on the telephone professionally and courteously.
• Comprehends and follows police department procedures both oral and written.
• Establishes and maintains effective working relationships with other employees and members of the public.
• Fingerprint digital and ink.
• Maintains confidentiality about information learned on the job.
• Handles money, makes changes correctly, and issues receipts for requested incident reports.
• Assists with inmate release property.
• Collects any outgoing mail to be picked up by mail carrier.
• Performs other work as assigned.

Minimum requirements include:

• High School Diploma or GED.
• One year of computer experience including Microsoft Office products, email, and the Internet.
• One year of cash-handling experience.
• Requires someone who can work all shifts.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.

Desired experience and training includes:

• Customer Service experience.

Other requirements include:

• Regular attendance is an essential function of this job to ensure continuity.

Current compensation and benefits include:

• Arizona State Retirement System with 100% Match
• 457 Deferred Compensation Options
• Up to 4% Annual Pay for Performance Increase
• Group Insurance including Health, Dental and Vision coverage
• Flexible & Health Savings Accounts
• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
• First-Time Homebuyer Assistance
• Qualified Public Student Loan Forgiveness Employer
• Tuition Assistance
• Employee Clinic, Telehealth, Wellness Program & Incentives
• Tobacco Cessation Program
• Employer Assistance Program
• Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
• Employee Discounts:
  Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!