Customer Project Associate

Select how often (in days) to receive an alert:

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise:
Design for Tomorrow, Empower Each Other and Succeed Together.

The Customer Project Associate coordinates and oversees routine Level 1 and 2 projects, ensuring alignment across various functional areas to meet critical objectives under tight timelines. This role develops and monitors comprehensive work plans covering schedules, milestones, expenditures and cash flow.

• Coordinate and monitor project activities to ensure progress, alignment, and timely delivery of goals.
• Develop and maintain detailed work plans that track schedules, milestones, and key deliverables.
• Monitor expenditures and cash flow to help projects stay within budget and support responsible resource use.
• Partner with cross‑functional teams to resolve issues, gather updates, and keep communication flowing.
• Support continuous improvement by identifying risks, tracking dependencies, and helping teams stay on course.
• One bachelor’s degree in Business Administration, Construction Management or other related field from an accredited college or university plus one (1) year experience in project management, utility construction, customer‑facing roles and/or other job-related fields.
• Or, associate’s degree plus three (3) years experience in project management, utility construction, customer‑facing roles and/or other job-related fields.
• Or, high school diploma/GED plus five (5) years experience in project management, utility construction, customer‑facing roles and/or other job-related fields.

• Experience in electric utility industry and customer-facing roles. Ability to adapt and respond to a variety of stakeholders.
• Ability to manage complaints, negotiate and problem-solve.
• Proficiency in Windows, Word, Excel, CC&B, GIS, Maximo, Primavera and other work order/project management tools.
• Analytical skills for evaluating project variables.
• Basic electricity knowledge, drafting/CAD experience and completion of college-level algebra.
• Strong interpersonal, verbal and written communication skills.

1) Successfully completes the APS Customer Project Training, including on-the-job training (OJT).

2) Manages routine Level 1 and 2 design projects (e.g., upgrades, relocations, conversions, maintenance, street lighting, dusk-to-dawn lighting, new services) by planning, designing, scheduling and coordinating all facets of the project from initiation through construction, energization and close out. Supports more complex Level 3 design projects under guidance from a senior level project manager.

3) Collaborates with customers, developers and internal departments to assess needs, determine scope, obtain plans/maps/drawings and make decisions regarding the design and installation of APS facilities.

4) Identifies best source of APS power, cost-effective design, usability of existing equipment based on load analysis and voltage drop calculations while adhering to required specifications.

5) Assesses the need to obtain easements from property owners and permits from municipal authorities. Partners with APS Right-of-Way to obtain required easement and permit documents.

6) Prepares work authorizations (WA) and job estimates. Determines and communicates customer charges required in advance…