Digital Asset Program Manager

Overview

Flagstaff Water Services is seeking a motivated and forward-thinking Digital Asset Program Manager to lead the city’s digital transformation of water, wastewater, reclaimed water, and stormwater operations. In this integral role, you will leverage your experience with geospatial technologies, CMMS, and field work to enhance the way we manage and utilize our water systems. Beyond technical expertise, we are looking for someone with a positive attitude, a passion for learning, and the drive to grow and strengthen our Digital Asset program.

Join us and make a meaningful impact on the efficiency, sustainability, and innovation of Flagstaff’s Water Services Division.

• Provides excellent customer service to both internal and external customers.
• Oversees and supervises the work of Digital Asset program services personnel by providing direction in daily work activities and assignments, tracking project status, and budgeting.
• Acts as a Water Services Division liaison with the IT Section’s GIS Manager and Help Desk personnel.
• Manages and implements Digital Asset Management and Water Services geospatial data management related projects, by developing and delivering workflow documentation, data requirements, data quality, data mapping and transformation, data migration and reconciliation and testing scenarios.
• Develops data collection and evaluation methodologies, including format design, project criteria and requirements, data compilation, relevancy and usage.
• Educates and trains on proper data collection processes.
• Participates in research, analysis, and coordination within Water Services sections to determine operational and budgetary needs.
• Helps to identify and recommend emerging technologies and makes recommendations for the improvement and advancement of technical services and operational procedures for Water Services.
• Maintains confidentiality and security with data access.
• Performs research, tests, and recommends modifications and updates of Water Services Digital Asset Management software.
• Works directly with clients and vendors on complex issues providing quality customer service.
• Develops Water Services Digital Asset Management goals and objectives to meet organizational needs; implements operating procedures and evaluates progress.
• Develops, programs, and maintains the CMMS software and related databases, used to monitor and track maintenance and rehabilitation projects.
• Analyzes, evaluates, and forecasts operating performance based on collected data.
• Works with Water Services staff to determine GIS needs and develops small scale departmental applications utilizing ArcGIS Online and ArcGIS Enterprise, using ESRI tools such as Field Maps, Operational Dashboard, Survey
  123, ArcGIS Insights, and Story Maps.
• Acts as the project manager on large projects, as required.
• Participates in cybersecurity audits to include federal, state, and local agency review.
• Acts as the point of contact for all Water Services software and database issues for programs, including all field laptops and desktop applications.
• Provides front-line service to end-users on hardware and software related challenges.
• Assists with coordinating the annual technology replacement cycle including installation and decommission of hardware/software.
• Responsible for the administration of Water Services Digital Asset Management databases and software (i.e., CMMS, GIS, IIOT, Security) including troubleshooting system problems, installation, configuration, documentation, and updating.
• Assists with implementing and operating network security equipment (firewall, remote access, network intrusion prevention, and user authentication).
• Responsible for configuring and installing network communication equipment needed in the use of CMMS (radios, modems, routers, managed switches, and uninterruptable power supplies).
• Responsible for assisting with Water Service GIS, CMMS, IIOT and Security database administration, including installing and updating software.
• Assists with the maintenance of SCADA network server, updates, and installs all server-side software.
• Responsible for maintenance and support of the Water Service GIS, CMMS, IIOT…