Medical Assistant Training Program- Neurology - Flagstaff

Under general supervision of the provider, the Medical Assistant (MA) Certified works with members of the departmental health care team to provide assistance to providers, patients, and their families ensuring smooth work and patient flow. The MA Certified, under the supervision of the provider, is responsible for conducting initial and on-going assessments of the patient and working with the provider on their procedures and/or exams.

This includes but is not limited to, reviewing the patient medical record and conducting per-visit interview with patient, documenting medical history and assessing need for referrals and prescription renewals. The MA Certified also assists in the coordination of clerical information to provide patient care and assists with patient follow up.

In Community Care Management, the MA also assists in following up with health management/care plans with both patients and providers. The MA works closely with medical providers, primary care teams and other agencies to improve communication, services, patient care and outcomes.

This position's work location is on site only.

• Escorts patients from waiting area to exam room; communicates information regarding extended wait or delay in appointment times.
• Reviews the patient medical record and conducts pre-visit interview with patient. Records chief complaint of patients.
• Checks patient vital signs, including temperature, BP, pulse, pulse oximetry and report to provider.
• Reviews and documents medical history with patient.
• Takes and records all vital signs.
• Communicates patient concerns or significant changes in patient's health status to the physician or allied health professional.
• Follows guidelines for safety with regard to contact precautions and all policies/procedures dealing with blood borne pathogens.
• Administers injections under the supervision of the provider.
• May perform venipuncture and capillary punctures on patients.
• Processes test results and provides patient with timely results via email, mail or phone as directed by the physician, allied health professional or department protocols.
• Conducts designated point of care testing to include but not limited to such as electrocardiograms and throat cultures.
• Assesses needs for referrals and prescription renewals.

• Maintains confidentiality of patient information at all times.
• Answers, evaluates and prioritizes incoming telephone calls, communicates effectively with callers, obtains complete and accurate information to determine the need(s) of the caller, and returns messages in a timely manner to ensure patient needs are met.
• Performs pre-visit review to ensure the medical record has all information needed for the visit including (but not limited to): hospital notes, immunization records, consents, test results, disease management items.
• Documents patient information in the electronic medical record following standard work guidelines.
• Communicates patient concerns or significant changes in patient’s health status to the physician or allied health professional.
• Assists in the coordination of clerical information necessary to provide patient care during the visit; this may include, but is not exclusive to arranging referrals, assisting patients with future appointments, assisting patients with the arrangement of tests and treatments prescribed by the physician or allied health professional, assisting the physician or allied health professional in providing routine treatment instructions.
• Demonstrates accuracy of documentation of assessments, interventions and patient responses as evidenced by the appropriate documentation systems.
• Completes necessary patient follow up for continuity of care.

• Demonstrates an understanding of the Unit's Standards of Care and Practice and Administrative Policies as well as being able to locate Policy and Procedures Manuals in the assigned departments.
• Focuses on personal development areas, engaging in professional/collegial interactions with peers and students.

• Prepares, and maintains clinical documentation, office supplies and equipment for treatments, including sterilization and…