Medical Assistant

Overview

Facilitates communication between the patient and the provider during patient care. Responsible for preparing the patient for visit with the provider, ensuring accurate data entry into EMR, and supporting clinic operations to promote a positive patient experience.

• Facilitates communication between the patient and the provider during patient care: collect and share pertinent information with the provider; receive and act on directives from the provider.
• Prepare the patient for visit with the provider, including rooming patients, obtaining and documenting vitals, reviewing intake paperwork, pulling up radiology images, removing dressings, procedure setup, injection prep, and accurate data entry into EMR.
• Complete tasks associated with company initiatives such as PROs, Quality Payment Programs, etc.
• Maintain exam room standards: restock at the end of each clinic day; clean rooms and tables as needed during the clinic and at day end.
• Monitor biohazard and sharps containers and replace as needed.
• Assist the provider in preparing patient prescriptions and completing medical and patient forms (e.g., work releases, FMLA).
• Retrieve and respond to voicemails within 24 business hours and document actions in EMR.
• Prepare patient electronic charts for clinic visits before the date of service.
• Verify outstanding testing results are in EMR; confirm patient appropriateness to the provider (body part and/or insurance); note imaging, DME, or casting needed prior to the provider visit on the date of service.
• Scan clinical documents into EMR.
• Print clinic schedules on the morning of the date of service.
• Ensure patient education as indicated by the provider.
• Manage EMR desktops of assigned providers in a timely manner.
• Act as PTO Buddy per clinic plan.
• Create and promote a positive patient experience.
• Maintain HIPAA compliant environment and maintain a clean workspace.

Education High school diploma/GED, and graduation from an accredited Medical Assistant training program as defined by state regulations.

• 1-2 years of experience in orthopedics, spine surgery, or pain management is preferred.
• In lieu of experience must have the following training and/or experience: graduated from a formal training program during the last 12-18 months, and have the CMA certificate; OR, grandfathered in as defined by State regulation.

• The employee must pass the MA competency exam within the first six months of employment.
• Active Medical Assistant certification such as Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) or National Certified Medical Assistant (NCMA) with proof of current membership from NCCT, or per State regulations.
• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software.
• Certification or additional training must meet the requirements for meaningful use.
• BLS certification preferred.

• Knowledge of the health care field.
• General knowledge of patient care in a clinic.
• Knowledge of back office skills.
• Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.

• Strong computer skills, including the ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Professionalism when interacting with providers, co-workers, patients, family members, and the public. Ability to problem-solve.
• Time management skills.
• Ability to adapt to change.