Patient Care Technician - Med Surg East - Flagstaff

This PCT, including all hospital units and departments and the Float/Flex Pool PCT, under the supervision of the charge nurse, clinical manager, and/or director, is responsible for assisting in patient care, documentation and supply management. PCTs keep the unit supplied, clean, and organized. Additionally, the PCT may function in an office assistant role and answer the telephone, answer questions within their capabilities the patient or their support individuals may have, and perform data entry and data collection.

The PCT in the discharge unit assists discharged patients, coordinates discharge logistics, and helps patients utilize resources and access health‑related services.

The PCT in the Labor Delivery and Post Partum Breastfeeding Center does not provide direct patient care.

The PCT follows all policies and procedures of Northern Arizona Healthcare, performs or assists with procedures that fall within the scope of practice of a PCT, and works closely with all members of the interdisciplinary team. The PCT may care for infants, children, adolescents, adults and geriatrics populations.

The Float/Flex Pool PCT may be asked to work on any unit in the hospital that needs a PCT, change departments during a shift, or work as a Patient Safety Attendant based on need. Duties cease if assigned to sit 1:1 with a patient; the PCT must complete the same required documentation as a PSA and is on call.

This position’s location is on site only.

• Maintains department cleanliness, following procedures for clean up after treatments.
• Assists with transfer of patient with restrictions in weight bearing or impairment of motor status.
• Assists with patient transfers to or from wheelchairs as needed.
• Assists patients with donning/doffing compression garments as needed.
• Observes patients for skin integrity and reports any problem areas to supervising clinicians.
• May assist with removal of catheters and IVs and also assist with phlebotomy within scope of practice.
• Prioritizes and problem solves to meet changes in patient status or condition.
• Collaborates with physicians and other health care professionals to ensure staffing patterns meet appropriate skill necessary for quality patient care.
• Quickly and accurately assesses patient care needs.
• Serves as a resource, assists other staff in caring for patients, and assists physician with order entry into EMR as needed.
• Assists with dressing removal as assigned by supervising clinician.
• Assists patients with activities of daily living such as toileting as needed.
• Assists patients with mobility under the direction of supervising clinician, including but not limited to therapeutic exercises.
• Follows guidelines for safety with regard to isolation precautions and all policies and procedures dealing with blood‑borne pathogens.

• Assists patients in and out of vehicles as needed.
• Supports and reinforces discharge instructions.
• Collaborates with interdisciplinary team and community agencies.
• Uses the EMR for documentation and communication purposes.
• Assists with securing DME as necessary.

• Breast pump rental program bookkeeping (invoices for payment), run payment for breast pump rental, invoice monthly or quarterly pumps that are rented, track billing of rental and maintain copies of rental contracts and end‑of‑month billing, log of receipts to accounting.
• Contact patients regarding breast pump rental and billing and manage Breast pump rental system.
• Order supplies for breastfeeding center and nursery.
• Liaison with Breast pump supplies and Breast pump company.
• Clean and restock breast pumps to breastfeeding center.
• Telephone triage with families regarding breastfeeding.
• Maintain department cleanliness.
• Assist in transporting equipment and supplies.

• Answers, evaluates and prioritizes incoming administrative line telephone calls, communicates effectively with callers, obtaining complete and accurate information to determine the caller’s needs.
• Assists in orientation and training of new PCT staff.
• Works to ensure best practice among colleagues.
• Maintains unit documents.
• Maintains charts and copies charts as requested.
• Ass…