LODGING CLERK

About the position

This position is Non-appropriated Fund (NAF) and will be assigned to the Air Force Recreational Area, Fort Tuthill. Position subject to irregular tour of duty and may require rotating shifts, including evening, weekends and holidays. Must meet state and legal age requirement for sale of alcoholic beverage.

• Receives and confirms room reservations by letter, telephone, email or personal contact.
• Prepares and maintains computer reservations for individuals and groups.
• Registers and assigns rooms to guests, makes and issues room keys and may escort guests to rooms as needed.
• Ensures that only authorized patrons use government-sponsored quarters.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report and may prepare consolidated daily activity report.
• Maintains current checkout list.
• Maintains and sells sundry sales items to patrons.
• Maintains a professional appearance and demeanor at all times.
• Ensures required information is received from guests and entered into guest folio.
• Prints backup reports from property management system.
• Ensures housekeeping status of rooms is updated.
• Records and notifies appropriate person/organization of maintenance problems reported by guests.
• Ensures front desk area and lobby remains clean.
• Processes Night Audit procedures and close credit card machines nightly.
• Maintains the lost and found program.
• Ensures that customer service is the first priority.
• Assists customers with rental equipment when necessary.
• May pour and serve beer and wine from tap during set hours established.
• May brew and serve coffee beverages during set hours established.
• Ensures coffee, beer and wine bar remains clean.
• Position subject to irregular tour of duty and may require rotating shifts.

• This position requires the incumbent to complete a background investigation with favorable results.

If interested in applying for this position you may preview the online application: (Use the "Apply for this Job" box below). Questionnaire/