Systems & Network Administrator, Flagstaff

Above certification(s) to be obtained within 1 year of hire

$31.90/hr, 40 hrs/wk, 52 wks/yr
This position is based on-site. A hybrid work model may be considered after successful completion of the probationary period, based on program needs and performance.

In compliance with Federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Working under administrative supervision and with high technical difficulty, this provides support for implementation, troubleshooting and maintenance of centralized and distributed IT systems; maintains and supports IT system infrastructure and any processes related to these systems; provides problem identification, diagnosis, and resolution of end user client problems; provides support for the escalation from distributed staff and communication of status to management and distributed staff.

• Provides daily maintenance and administration of Microsoft Active Directory, LDAP, DHCP, DNS, SMTP, SNMP, MS 0365, and system administration of enterprise Financial and Record storage applications systems to ensure continued, improved, and standardized operations of network systems
• Completes projects and daily activities regarding network architecture, Windows Server installation and updates, Firewall/VPN, VLAN and Infrastructure Security Systems to meet regulatory requirements, and protect against ransomware and data breaches
• Provides effective provisioning, installation, configuration, operation, and maintenance of diverse infrastructure across multiple geographical locations to ensure continued and improved operations of network systems and configuration protocols
• Track and document system design, requirements, implementation, and configuration of all Agency’s systems, networks, and applications to ensure roadmap for updating system needs
• Administer and maintain Window servers, Tabletop and Rack mounted server hardware including Windows Virtual Machines to ensure continuing operation of enterprise servers and end user utilization of equipment to its full capacity
• Provide help desk support and troubleshooting regarding personal computer, core network and server systems, and VOIP phone system to improve end user experience, provide training opportunities, better understand technology limitations or challenges, and improve technology
• Research and interpret relevant regulations, guidelines, and standards relating to know best IT practices to minimize risk and legal exposure, keep up to date with industry standards, and ensure continued efficient operations
• Develop and maintain robust asset management / inventory system, backup / restoration policy and procedures, and disaster recovery plan to ensure compliance with General Liability insurance and regulatory requirements, and ensure recovery capabilities to return to business operations in the event of an incident or disaster
• Communicates written and verbally with all end users, stakeholders, vendors, and management to ensure an effective communication loop and customer service.

Other related duties as assigned.

Bachelor’s Degree from an accredited college or university in Business Management, or Computer Information Systems or other related field of study; and 2 years’ experience in a systems or network administration role; or an equivalent combination of education, training, and experience which demonstrates the ability to perform the duties of the position.

• Criminal Background Check
• Fingerprint Clearance Card, Level I
• Motor Vehicle Report (annually)

• CompTIA A+ or Network + Certification or
• Microsoft Certification

• Network System Configuration, Operation, and Maintenance
• VOIP, LAN and WAN
• Microsoft technologies (Windows, 0365, Teams, One Drive, Active Directory)
• Trouble Shooting/Problem Solving
• Microsoft server hardware and software maintenance
• Firewall management policies

• Communication (oral and written)
• Design and Presentation
• Research and…