Medical Center Manager - Flagstaff

SUMMARY The Center Manager has the overall responsibility for the efficient coordination, management of workflow and systems, efficient implementation of new services and people management for services and staff. The Center Manager directs a multi-service program and oversees the health center budget. The Center Manager performs supervisory responsibilities to include recruitment and retention of staff, interviewing, hiring, and training of all employees, planning, assigning and directing of work, evaluating employee performance and rewarding and disciplining employees, as well as addressing patient and employee complaints and finding solutions and resolutions to issues or complaints.

This position is responsible for the oversight of the health center’s overall risk, quality and compliance, as well as quality assurance to provide top notch quality care in a safe environment for both patients and staff. The Center Manager also provides support, when needed, for community outreach; community based entrepreneurial efforts, marketing, and fundraising. Although specific tasks may be delegated, the Center Manager is responsible to ensure that all operational tasks are done properly, timely and completely.

GENERAL PRIORITIES
• Models the highest standard of customer service and care;
• Works with staff to ensure appropriate access to services by current and potential patients, and seeks always to maximize our mission;
• Monitors and reviews patient care;
• Manages systems and patient flow, productivity and inventory management;
• Assures compliance with agencies, state and federal regulations, by monitoring protocol compliance and service delivery;
• Supervisor duties include:
Hiring, onboarding, training, coaching, evaluating, and developing staff. Schedules, assigns and directs work
• Identifies process improvement opportunities and presents solutions to the Director of Healthcare Operations
• Addresses patient and employee concerns, finding solutions and resolutions to issues or complaints;
• Responsible for the oversight of the health center’s risk, quality and compliance DIRECT RESPONSIBILITIES Operations Administration
• Accountable for the financial aspects of the health center’s daily operations.
• Evaluates and monitors operations/programs and establishes health center goals to ensure achievement of performance levels
• Participates as an active member of the clinical/client/patient services management team
• Performs Outreach and collaborates with Marketing Department for marketing within the community.
• Maintains and analyzes monthly clinical program(s) statistics, makes recommendations for service improvement, and submits reports
• Works in conjunction with Senior Management, managers, and staff to implement new services, policies and protocols.
• Submits all required occurrence and incident reports per PPAZ policy.
• Implements and manages data collection according to agency policy.
• Ensures all health center records are properly filed and confidentiality is maintained.
• Manages all day-to-day health center activities.
• Manages health center security and safety procedures.
• Manages and facilitates health center flow.
• Participates in patient care as patient flow dictates.
• Monitors and reviews patient care by auditing charts to assure adherence to protocol.

Financial
• Provides leadership in maximizing revenue and containing costs.
• Responsible for overseeing health center productivity and operational goals in conjunction with budgetary adherence.
• Maintains revenues, expenses and receivables within the designated range.
• Ensures the health center has supplies and equipment necessary to carry out its services effectively.
• Understands PPAZ’s billing policies and ensures staff is accountable for following proper billing guidelines.
• Adheres to agency policy with regard to patient payment structures including self-pay fees, insurance, payment at time of service
• Manages inventories, petty cash and ensure balance of daily receipts.
• Demonstrates fiscal responsibility relevant to health center operations by participation in agency budgeting, strategic planning

Patient Advocacy/Customer Service
• Ensures…