Regional Operations Associate Director Dental; Elk Ridge; Flagstaff Fourth Street - Dental Administration

JOB PURPOSE:

The Regional Operations Associate Director Dental(Elk Ridge) under the guidance of the mission, vision, cultural beliefs of Elk Ridge, plans, evaluates and manages the administrative clinical and operational activities of regional Health Centers; directly and with other leaders supervises nursing and support staff. In collaboration with administration, implements the strategic planning process, conducts analysis, and monitors regional Health Center operational and planned results, initiating new programs and services to meet Health Center demands and patient/community needs.

The Regional Operations Associate Director Dental(Elk Ridge) in this position works with general direction and review, and has discretion and independent judgment authority with respect to matters of significance for the assigned department and its operations in respect to the resolution of problems involving departures from standard policies, interpretations, or procedures within the functions and processes for which they are accountable and responsible within the scope of authority and responsibility for a Regional Operations Associate Director Dental(Elk Ridge).

Job Functions:

• Directs and oversees the planning, coordination, and implementation of all dental support services, activities, functions, and operations of the assigned Health Centers.
• Confirms that all goals and objectives specified for the Health Centers are successfully accomplished to the highest service level possible and in accordance with the established priorities, timelines, assigned budget, and deliverables.
• Implements and maintains a Continuous Quality Improvement (CQI) approach within the department; continuously gathering and assessing data for use in improving individual and departmental performance, as well as contributing to the development of more efficient and effective clinical operations; as well as operational functionality and availability of organizational software, programs, and systems.
• Identifies, evaluates, and manages the risks and challenges presented or inherent to the department and its operation.
• Maintains and ensures accountability for quality improvement and adherence to Joint Commission and NCQA accreditations in collaboration with organizational leadership.
• Ensures all Health Center’s dental operations and services maintains patient confidentiality standards by controlling the environment and information being disclosed only to authorized individuals, ensuring compliance with all HIPAA and corporate compliance standards, as well as industry accepted confidentiality standards.
• Using the Elk Ridge Cultural Beliefs, maintains exceptional level of customer service; address and resolve complaints; serve as an example by providing excellent service to internal/external customers, employees, and patients.
• Establishes and maintains effective relationships with community resources, local institutions, and social service organizations to promote public health access to healthcare and educational services.
• Develops and maintains a collaborative and effective working relationship with executive leadership, providers, internal/external clients, and departmental personnel regarding all operational services, clinical functions. Ensuring that all activities are in compliance with all policies, operational procedures, or standards and regulations.
• Coordinates with Health Center leadership on monthly reporting of kept appointments with missing/no E&M coding.
• Develops and oversees all department revenue and funding expenditures to ensure compliance with the assigned budget, providing directions for remaining within the assigned department budget while ensuring department success.
• Directs and participates in the development,…