Volunteer Coordinator

Company:

Compassus

The Volunteer Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Volunteer Coordinator directly supervises volunteers.

S/he is responsible for interviewing, hiring, training, and retaining volunteers; planning, assigning, and directing volunteer workload; appraising performance; rewarding and disciplining volunteers; and addressing complaints and resolving problems. The Volunteer Coordinator adequately supports volunteer operations and to ensure compliance with state and federal regulations. S/he will ensure the coordination of patient and family needs for volunteer services and will oversee the development and implementation of the plan of care to meet those needs.

• Participates as a member of the interdisciplinary team (IDT), including the development and implementation of the plan of care.
• Promotes the use of volunteers as an intervention to support patient care needs.
• Actively recruits, hires, trains, supervises, and retains volunteers to support the administrative and patient care needs of the program and Compassus.
• Adheres to common human resource policies in recruitment and selection processes.
• Ensures prospective volunteers are interviewed and complete all mandated background and health screenings prior to being offered a position as a volunteer.
• Performs initial and ongoing competency evaluations to verify training and support needs.
• Maintains records of all recruitment and retention activities.
• Maintains accurate record of volunteer utilization as a percentage of overall patient care hours as mandated by regulations.
• Effectively communicates patient and family needs to IDT.
• Provides education about volunteer services and role of the volunteer to members of the IDT.
• Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program as requested.
• Utilizes a variety of means to communicate with and retain active volunteers, which may include: newsletters; email campaigns; gatherings/celebratory events; meetings.
• Delivers high quality training for new volunteers.
• Delivers at least 4 in-services per year for active volunteers.
• Manages volunteer services through accountable awareness of volunteer utilization, documentation and plan of care involvement.
• Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.
• Develops and performs public service announcements regarding hospice volunteerism.
• Performs the role of the patient care volunteer when needed to support plan of care interventions.
• Operates within established budgetary guidelines and manages expenses of volunteer program.
• Performs other duties as assigned.

• High school diploma or GED required.
• Colleague degree (AS or BS) preferred.
• Experience in Social Services, Human Services, Resource Management or related field is preferred; or equivalent combination of education and experience desired.
• Prior experience managing volunteer services or non-profit organization is a plus.

• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language
  
  Skills:
  
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or…