Tire and Battery Service Advisor

Position Summary

Be a Team Member collaborates with team members to fulfil sales and service requests educating other associates on tools tasks resources and mentor new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.

Be an Expert demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications and seasonality, demonstrating knowledge of Point of Sale systems, phone and in-person selling techniques.

Be a Techie leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.

Be an Owner communicates equipment, tools and supplies needs, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands-on in the physical area, maintains accurate inventory, audit safety and compliance standards, reports complaints and safety hazards, completes paperwork and logs, and ensures merchandise is packaged, labeled and stored per company policies. Identifies member needs, assists with purchasing decisions, and resolves issues and concerns.

Be a Talent Ambassador acts as a brand advocate by valuing the member experience in the TBC area, models high quality service and products, and develops, influences and inspires others to work in a respectful, supportive, and team-oriented style; understands roadblocks and assists in training team members.

Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy, and applying these in executing business processes and practices.

Completes work assignments by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners; identifies priorities and deadlines, carries out tasks, communicates progress, and identifies improvement opportunities; adapts to change and learns from feedback.

Respect the Individual:
Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent. Works as a team, builds strong relationships, communicates with impact, energy and positivity to motivate and influence. Strengthens the team by helping develop and mentor others, recognizing contributions and accomplishments.

Act with Integrity: maintains the highest standards of integrity, ethics and compliance; models Walmart values to support and foster the culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent.

Serve our Customers and Members: delivers results while putting the customer first;
Makes decisions based on reliable information, balances short and long-term priorities and considers how one’s work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience;
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also…